Man of Honour
About an month ago I needed a new gearbox for my Volvo S40. I looked online and found a site that sent your requirements to various breakers and then they'd phone you their quotes.
I got a reasonable quote for the gearbox from a company called Universal Spare based in Liverpool. They said it was straight of a 1996 S40 which had done 36K miles. It was amazing low milage so I thought great!
I wanted it to be delivered before the easter bank holiday and they said that it wouldn't be a problem. A week after the the bank holiday it finally arrived
I spent two days fitting it and I noticed it had new bolts so had obviously been reconditioned. After I fitted it it came to the testdrive. The was however a problem. Only one gear could be engaged and it seemed like it was 5th and Neutral wasn't neutral. It was reverse!
I couldn't be bothered to fit another gearbox so I sent it into a garage and they aquired another gearbox and fitted it. £600 later and I'm left with a gearbox that's obviously faulty and needs to be returned for a full refund.
I phoned them up on the day that I discovered the fault and they said I would have to ring back (it was a Saturday)
I've phoned them so many times and it seems hard for them to do anything. At one point they asked me "Why didn't you let us send you another gearbox?" I said "Becuase you deliver stuff a week later and to be honest I didn't want the hassle".
I've arranged for the gearbox to be collected twice. Both times they didn't show. I'm going to give them one more chance to pick it up.
I've also found some disturbing reviews of the company online and people's difficulties getting refunds.
I know that under the Sale of Goods Act I'm entitled to a full refund as the Box was faulty and I don't need to pay delivery costs as per the Distance Selling Regulations.
What shall I do if they keep fobbing me off? Can I get the box delivered to them by a courier who will want payment on delivery?
Any advice?
Burnsy
I got a reasonable quote for the gearbox from a company called Universal Spare based in Liverpool. They said it was straight of a 1996 S40 which had done 36K miles. It was amazing low milage so I thought great!
I wanted it to be delivered before the easter bank holiday and they said that it wouldn't be a problem. A week after the the bank holiday it finally arrived
I spent two days fitting it and I noticed it had new bolts so had obviously been reconditioned. After I fitted it it came to the testdrive. The was however a problem. Only one gear could be engaged and it seemed like it was 5th and Neutral wasn't neutral. It was reverse!
I couldn't be bothered to fit another gearbox so I sent it into a garage and they aquired another gearbox and fitted it. £600 later and I'm left with a gearbox that's obviously faulty and needs to be returned for a full refund.
I phoned them up on the day that I discovered the fault and they said I would have to ring back (it was a Saturday)
I've phoned them so many times and it seems hard for them to do anything. At one point they asked me "Why didn't you let us send you another gearbox?" I said "Becuase you deliver stuff a week later and to be honest I didn't want the hassle".
I've arranged for the gearbox to be collected twice. Both times they didn't show. I'm going to give them one more chance to pick it up.
I've also found some disturbing reviews of the company online and people's difficulties getting refunds.
I know that under the Sale of Goods Act I'm entitled to a full refund as the Box was faulty and I don't need to pay delivery costs as per the Distance Selling Regulations.
What shall I do if they keep fobbing me off? Can I get the box delivered to them by a courier who will want payment on delivery?
Any advice?
Burnsy