Cannot connect to pipex

[ojo]

Hi

I tried connecting to pipex last night via a Netgear DG834 router. For some reason it simply wil not load any web pages or connect to pipex mail server. From what I can gather there are no outages.

What could cause this problem? The line appears fine (for voice calls). Is there any way of connecting to a test service to see if it is indeed Pipex. I kind of remember a test server frm BT or something along those lines...

If it is the router - what do I do to reset it? I have lost the instructions

I also logged onto my Pipex webmail and it had a number of very odd spam emails which I have never recieved before. Could this be connected? Has some bad virusy thing got hold?

Furthermore, I tried to connect via second computer and the problem was the same.

Help please! I am using works internet and leave at 12

 

[tolien]

Change username to bt_test@startup_domain, or IIRC there's a bt_test@[your realm], where you swap in your realm (ie the bit after the @) from your ordinary username.

 

[ojo]

Cheers Tolien. I take it you simply leave the password blank then?

 

[tolien]

Yup.

 

[ojo]

Thanks Tolien. I actually reset the darn router and re-set it up and now it works...

Anyhow, many thanks as always!