Retail stores and retarded customers . .

[pyro]

Try working at McDonald's! It has to be the worst job in the civilised world

 

[Psymonkee]

Oh I don't know....

Morrisons with 5 staff on the tills and queues everywhere from 5pm onwards will take some beating....

Nowt I can do but continue to serve as fast and accurately as possible and be smiley happy and polite :> Oh and apologise for the delay

Then if they are still arsey I just remind them that they get to go home after I've served them

 

[BigJon]

Why is it it no one really understands the Sale Of Goods Act.

No you shouldn't. A one year warrenty unless otherwise stated is always with the original manufacturer (in this case microsoft).
The 28 day garuntee is the only one that applies to retail outlets.

I think your wrong, it is always with the point of sale.
"If something you buy is faulty, your rights under the Sale of Goods Act are against the retailer"

You should tell the manager that the customer makes a contract with the shop and not microsoft when they buy an xbox 360 and it is upto them to replace it not for the customer to go to microsoft. I can't believe people that work at shops don't know basics like the sale of goods act 1979.

Thats not correct really, the shop has to arrange for repair or replacement, which the shop can either do as a direct exchange for the customer or they can arrange for the product to be repaired or relpaced by the manufacture. In this case they have suggested the the customer contact Microsoft direct, but if the customer said no then the store can either choose to arrange the repair via Microsoft for the customer or just exchange it anyway, depending on store policy or if they have the facilities to book in and take charge of the repair.

Very few people really know whats involved with the correct use of the sale of goods act, may people may quote it, but few understand its meaning.

If people understood it, no one would bother returning faulty products to OcUk as most items only get tested and then sent direct to the manufactures for replacement, why add in an extra journey just to get an item repaired.

I avoid dealing with the original shops where possible as the manufactures are often more helpful with there more extensive product knowledge and advice, rather than some part timer at the customer service desk, who might know that the store sells the product if you are lucky.

I also have a card prepaired with A simplified version of the Sale of goods act, the contact details of my companys head office complains department and also the local trading standards, Just to help people (on their merry way out the door.)

PS I work in retail, can you guess.

 

[AtreuS]

Ive worked in returns in the past and its all quite simple really... if its faulty within 28days the customer brings it back to the place of purchase and gets an exchange or refund. After 28days they bring it back to the retailer and they have upto 28days to get a replacement sorted. If after 28days nothing has come back then they have to give the customer one out of stock OR give a weighted refund. Store policy is utterly irrelevant.

Most times with a manufacturer like microsoft it is actually faster for the customer to deal with them direct but they are not obliged to. Some manufacturers ( like asus ) will refuse to deal with the end user, and this comes as news to some retailers trust me
The retailer is responsible for the repair or replacement and they have 28days to do it in. Any retailer who wont replace an item out of stock after 28days is conning you... simple as that. If they do then get onto trading standards

 

[R B Customs]

I don't think i could ever work in retail again, even after just working in a model shop. we used to get some terrible customers!

people just want someone to blame!

tell you what though. After working in retail for a short while, and at my current job, I am a much more tolerant person, and never rraise my voice to shops staff. ( even if i did have to wait 2 month for a hi-fi shop to change my black cd player for a silver one that i wanted / needed - i understood how mistakes could happen so let them get on with it! )
Rb

 

[Johno please?]

lol at the original post haven't read the rest though.

Ive got a little story myself:

I used to work for the well known video game shop anyway, first customer in the morning bought some strategy guide and I genuinely just forgot to de tag it so the alarm went off, he came over and I said "oh sorry forget to detag that" he then kinda shoved it into my hands and called me a ****. I couldn't believe it he wasn't like some young townie git either.

I quickly thought hmm im not having that, so told him to STFU. He seemed shocked himself, so asked for a refund I said... fine.

Then the only female member of staff (who was fat and no one liked anyway) then went upstairs and told the manager, que me getting into trouble by the area manager. I could have handled it better but it kinda took me by suprise so reacted without thinking to much.

but wtf some people.

 

[furnace]

If I were to start a store, its internal motto would probably be "the customer is rarely right"

I've worked in retail and the amount of customers who just don't understand what's wrong with their attitude is unbelievable. They seemed to think that I own the store, I made the product, it's my fault the product broke, it's upto me whether I can refund them...

Customer are idiots. And sorry to say, but in my experience mid-aged women are the worst kind of person to deal with - without a doubt. Especially if they have a kid.

All the customers with anger problems are worthless lowlifes, tbh. They don't understand a bit of respect, and don't deserve to get any back from you.

 

[atpbx]

Customer are idiots. And sorry to say, but in my experience mid-aged women are the worst kind of person to deal with - without a doubt. Especially if they have a kid.

Women do seem to have a problem, especially those who quite obviously ***** whip their husbands.
They get so used to hearing "yes dear" that when someone tells them they are wrong or quite simply doesnt do as they say it blows a fuse in their brains and they loose all touch with reality.

 

[Lopéz]

The customer isnt always right, that saying in my opinion has evolved from stupid people who are either to scared or too stupid to say the word "No".

I was in the office the other day when a customer rang and told one of the girls he wanted a collection 45 minutes out of his cut off time, when she said no he went off on one saying he would take his business elsewhere, so she put him on to me.
I then proceeded to tell him we wouldnt be coming, cut off times are in place for a reason and at the end of the day Sir, we are not in business because we like moving parcels, we are in it to make money and turning drivers round to go 15 miles back on themselves to pick up two packages that will make us thirty pence from someone who barely uses us at all is not making us any money.

We get a lot of people ringing up knowing they are past cut-off and wanting a collection. 9 times out of 10 it's alright, we ring the radio room at the relevant depot and they can normally squeeze something in. Sometimes though, they ask us to book it as non-guaranteed - in other words, they'll give it a go but cannot confirm 100% at that time that collection will be made.

So you pass this on to the customer and they say fine, just give it a go.
If the collection fails, it fails and most customers understand that it's just one of those things.

But a small percentage, even after being told all this ring up the next morning screaming that we haven't collected, demanding Samedays and service recovery.... check the booking notes and if needs be listen to the call and everything confirms they were advised collection was non-guaranteed.

"Yes I know that but I still expect you to do it!" is the common response to this.

Staggering how daft people can be.

 

[Munky1080]

People who whine about either prices (delivery in my case) really do my head in. Todays customer base EXPECT things to come for nothing which is seriously daft. My store has the lowest prices for most products on the market (store products ofc and even cheaper PC stuff than most websites) and people STILL expect money off items due to retarded programs like the thing with Dom in on BBC 1 showing him walking into DEALERSHIPS and getting discounts on massively marked up products.

Had a complete retard of a customer telling me the markup on my products was 100% so I could do free delivery, she wasnt even from this country (american), was looking at a cheap ass product which she also expects to last for 10 years at todays build quality and called me a conman because I couldn't give her any free discounts. I have to deal with such idiots nearly everyday when the rest of the public come in, ask us to get them the best price for a product so we check our own webby, price match it if theres a change and try and find promotions and packages on related products to give them the best possible deal for their money.

You come in and whine like a ***** and all you'll get is pure store price just to get rid of you due to being in such a state.

Not all Americans are like that. Most of us understand how supply chains work and how the price of goods are determined. She was most likely a tourist upset that her $ is worth crap over here and on top of that goods still cost more and on top of THAT, there is a 17.5% VAT attached as well. It took me about a year before I stopped converting everything to $. Once I kicked that habit, I became a lot happier lol

 

[Aggro!]

I now work in a tech support department, went back to here from our complaints, whic is a higher depatment with greater responsibilities and a lower work load for two reasons..

1.) was partially encouraged to leave as dealing with complaints wasnt my thing,
2.)because i didnt enjoy people bitching at me all day, 99% doing my absolute best to help them , receiving no help or thanks most of the time and just constant abuse from the people complaining...

what i dont understand is why some people are so tight, i mean i regularly had people crying down the phone bitching at me, calling me allsorts, because i wouldnt refund £10 or something daft like that...

other things i dont get is why in the name of christs hairy nipples do some people think that nothing is ever their fault, the amount of times people would bitch because they had not been there for a delivery or had cancelled payments, but still expected to get a service....

other times i have had people kick off about the most mundane things, and when i point out why we do not offer support for certain things, and outline that we clearly advertise these points, yet still blame us...

or the people who refuse to accept anybody else is to blame simply because somebody else told them its not their problem so it must be ours...

anyway as i said moved back to technical department as i enjoy helping people rather than have themn just bitch at me, and also because its a natural aptitude i have so ost things are simple....the only problem i have here is just the massively thick people who cant do anything right
like the guy i had before

me : okay now right click on the desktop
him : one second - right..... click.... there done
me : okay - now that should have brought up little drop down menu on your desktop
him: but you told me to Write click on my table, so i got a pen and did that
*noise of me banging my head against the table*

 

[Jonny ///M]

My workmate told me an amazing story today.

Cant remember why he was moaning but it was our fault anyway . He was dictating to her and she rolled her eyes and he gave her a lecture on customer service and how you shouldnt "roll your eyes lady" .

The same guy banged his head ont he counter 5 times after that!!


The customers i hate are the ones who know no answer.

"Hello how can i help"
"I saw a deal in the paper for a satnav.."
"Okay...*waiting on them to tell you which one* "
"do you know what model your after?"
"em i cant remember"
"do you know how much it was?"
"um about £170"
"we have quite a few at that price range do you know what features it had?"
"um no......."
"Well we have a large range instore if you want to come in and pick one you like,bye."

Same happens with bikes..."it was red...."

I LOVE customers who call us with an item code if they want to know if we have stock. I love customers who come in and know what they are after but obviously you have people who dont know where to start.

 

[Dave]

I've just come back from work (Focus) and got some classic "well, I'll go to B&Q then!" statements from customers. Only problem with that is the nearest two DIY shops to us, at about 30 miles either way, are two other Focus stores!

 

[Energize]

Why is it it no one really understands the Sale Of Goods Act.




Thats not correct really, the shop has to arrange for repair or replacement, which the shop can either do as a direct exchange for the customer or they can arrange for the product to be repaired or relpaced by the manufacture. In this case they have suggested the the customer contact Microsoft direct, but if the customer said no then the store can either choose to arrange the repair via Microsoft for the customer or just exchange it anyway, depending on store policy or if they have the facilities to book in and take charge of the repair.

You've just contradicted yourself. First you say I'm incorrect, then post exactly what I just said.

 

[Behemoth]

Where I work is no different, some people don't have the intelligence to operate a tin opener, let alone a piece of cutting edge technology.

I think the lamest one ever was the guy who said his Digital Camera was faulty because it kept saying that the batteries were flat, even with rechargeable batteries he had the same problem. When I asked him had his rechargeable ones been fully charged, he looked at me blankly and said "Oh I have to charge them then do I?"

I wanted to bang my head on the cash desk.

As for abusive customers, I've had my fair share of those, I once had a customer tell me that he want to shove his faulty washing machine up my sunless passage, when I told him that even if he shaved it's sides off it would still hurt he looked at me in utter amazement and left the store without uttering another word.

Generally though if a customer is abusive or shouts at me I give them someoptions 1) If they calm down I will help them 2) If they continue I will have themescorted out of the store and they can return once they have calmed down 3) Threatening behavior towards me means that I shall have a colleague press the panic button and they can explain their actions to the Police.

At the end of the day I have the right to work in a safe environment free from threats from people, if your nice towards us, we'll help and ben over backwards in doing so, if your not going to be nice and would rather abuse us then I won't help.

 

[James J]

Where I work is no different, some people don't have the intelligence to operate a tin opener, let alone a piece of cutting edge technology.

I think the lamest one ever was the guy who said his Digital Camera was faulty because it kept saying that the batteries were flat, even with rechargeable batteries he had the same problem. When I asked him had his rechargeable ones been fully charged, he looked at me blankly and said "Oh I have to charge them then do I?"

I wanted to bang my head on the cash desk.

As for abusive customers, I've had my fair share of those, I once had a customer tell me that he want to shove his faulty washing machine up my sunless passage, when I told him that even if he shaved it's sides off it would still hurt he looked at me in utter amazement and left the store without uttering another word.

Generally though if a customer is abusive or shouts at me I give them someoptions 1) If they calm down I will help them 2) If they continue I will have themescorted out of the store and they can return once they have calmed down 3) Threatening behavior towards me means that I shall have a colleague press the panic button and they can explain their actions to the Police.

At the end of the day I have the right to work in a safe environment free from threats from people, if your nice towards us, we'll help and ben over backwards in doing so, if your not going to be nice and would rather abuse us then I won't help.

We saw a bloke come in a few months back complaining that his daughters hair straighteners had stopped working after 13 months and he wanted a refund. Obviously the product only had the standard 12 months and was completely battered anyway from wear and tear so we said no. He threw them at the guy on the help desk and told him to bin them so we did and he stormed out of the store screaming abuse.

20 mins later he came back with his daughter and picked the straighteners out of the bin. We even let him round the side of the helpdesk to get closer to our lovely bin whilst standing there smiling. Very amusing moment!

 

[Pez]

I work in retail (sort of) and I've never called a customer 'sir' other than in a slightly jesty 'sah' fashion.

As soon as 'sir' is uttered, they seem to think you owe them the world.

 

[Tefal]

I work in retail (sort of) and I've never called a customer 'sir' other than in a slightly jesty 'sah' fashion.

As soon as 'sir' is uttered, they seem to think you owe them the world.

Start and end every sentence to them with sir, much more entertaining.

 

[daveyj27]

I just want to post a little story that shows what can happen when the customer (i.e. me) is polite and courteous to the staff:

Me and my wife went out to a little local place for breakfast on Saturday morning. The waitress came, took our order, commented positively on my accent (happens all the time over here), and then went on her merry way. About half an hour passed with no sign of the food, but we were in no rush and it was nice to just sit and chat.

The waitress then came to us and started to apologise profusely, she had put our order ticket in her pocket and forgotten about us. Now, i've seen scumbags go nuts over something like this, but i'm not like that so I just smiled and said "that's no problem at all love, mistakes happen". She thanked me and went off again, and returned with the meal a few minutes later.
As we were finishing up the owner came over to us and handed us a $10 discount card, and also said that todays meal was on the house too, because we had been nice to her waitress.

The way I see it that the waitress could have lied and blamed someone else for the problem (the cook, for example) but she didn't. She was honest and I believe that she deserved respect for that.

 

[Tefal]

snip

Who bets the meal an discount came out the waitresses wages/tips?