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  1. Will_ASUSUK

    Asus - Shocking Customer Service! Normal?

    Hi Vince, Apologies for this. Unfortunately most questions motherboard related are usually quite technical and it is quite difficult for customer services to get all the information they need across over the phone. With yours it would have been simple but with someone having RAM issues might be...
  2. Will_ASUSUK

    Asus - Shocking Customer Service! Normal?

    Hi Vince, Apologies you are having issues. Has this been sorted out for you? If you need to contact customer support, motherboard issues are currently only covered by email, so please choose the email option. Do you have any reference numbers or anything from the team? I can get it escalated my...
  3. Will_ASUSUK

    Asus Z370 range

    Hey folks, sorry for the late response. The Z370 Apex should be available now and the Z370-G is incoming as well as the formula, these are all on our second wave of board launches and will be available before the end of the year. The Z370-G and Apex should arrive in stock before the end of...
  4. Will_ASUSUK

    Asus strix b350 ITX

    Boards should be in soon - we will also have the ROG Strix X370-I which will be under £200. Will ROG UK
  5. Will_ASUSUK

    Asus PA32U - When?

    Should arrive by the end of the year but as aatu said above it is a professional monitor for photography and colour accuracy. We will also have new gaming ultrawides coming soon too! Will at ROG UK
  6. Will_ASUSUK

    Asus Z370 range

    Hi Springy, we have a handy guide here: http://edgeup.asus.com/2017/z370-motherboard-guide-coffee-lake/ It depends what you want from your motherboard in regards to overclocking, size, memory performance etc... A safe bet is the ROG Strix range but if you want more potential for overclocking...
  7. Will_ASUSUK

    Backlight bleed policy?

    Hey Gara, If the issue is BLB we accept returns through us. You can find an article on our page here: http://edgeup.asus.com/2016/on-backlight-bleed-with-the-rog-swift-pg279q-gaming-monitor/ Kind Regards Bill @ ROG UK
  8. Will_ASUSUK

    Asus prime z270a boot issue

    Apologies you are having issues. Have you updated the BIOS? Have you also tried resetting the CMOS? If you continue to have issues, please don't hesitate to contact us. Kind Regards Bill @ ROG UK Hotline: 01442-265548 9am - 5pm Email: http://vip.asus.com/eservice/techserv.aspx Website...
  9. Will_ASUSUK

    Asus ROG Strix Z270E + m.2 raid 0

    This should work with no problems should you want to do it. Although for safety sakes I wouldn't recommend it in case of data loss. 2 NVME M.2s is more than sufficient unless you want to though, it is all supported :) Bill @ ROG UK
  10. Will_ASUSUK

    Asus GPU warranty

    We offer the Poseidon 1080Ti graphics card that is compatible with water cooling directly. Stay tuned as this will be out shortly. Kind Regards Bill @ ROG UK Hotline: 01442-265548 9am - 5pm Email: http://vip.asus.com/eservice/techserv.aspx Website: http://www.asus.com/uk/support/
  11. Will_ASUSUK

    Can't get HDMI audio on Asus Z170M Plus

    Have you tried repositioning your speakers/subwoofer away from the PC/Monitor. Also make sure there are no wireless signals interfering with it. Kind Regards ASUS UK Support team Hotline: 01442-265548 9am - 5pm Email: http://vip.asus.com/eservice/techserv.aspx Website...
  12. Will_ASUSUK

    ASUS Crosshair 6 Hero AM4 Lighting Issues

    In regards to RGB strips. We recommend purchasing ASUS AURA compatible RGB strips. I believe cable mod do some. Got them going in my rig fine with no issues as of yet. There are going to be RGB AURA fans soon from manufacturers so look out for that :) Kind Regards Bill @ ROG UK Hotline...
  13. Will_ASUSUK

    ASUS Crosshair 6 Hero AM4 Lighting Issues

    To turn off the LEDs when the PC is off, you need to adjust the setting in BIOS. Should be under Advanced\APM Configuration. You need to adjust ErP Ready. I believe S4+S5 solves your issue. In regards to RAM issue. Have you got XMP enabled? Kind Regards Bill @ ROG UK Hotline: 01442-265548 9am...
  14. Will_ASUSUK

    Asus strix z270f no post

    Glad all sorted. If you have any issues in the future, please don't hesistate to contact us. We offer a 3 year warranty with that board :) Kind Regards ASUS UK Support team Hotline: 01442-265548 9am - 5pm Email: http://vip.asus.com/eservice/techserv.aspx Website: http://www.asus.com/uk/support/
  15. Will_ASUSUK

    Asus GPU warranty

    If you remove the cooler and sticker you will void the warranty and we cannot honour the warranty should you have any issues after that. If you continue to have issues, please don't hesitate to contact us. Kind Regards Bill @ ROG UK Hotline: 01442-265548 9am - 5pm Email...
  16. Will_ASUSUK

    ASUS Crosshair 6 Hero AM4 Lighting Issues

    Have you updated to the latest BIOS? If you continue to have issues, please don't hesitate to contact us. Kind Regards Bill @ ROG UK Hotline: 01442-265548 9am - 5pm Email: http://vip.asus.com/eservice/techserv.aspx Website: http://www.asus.com/uk/support/
  17. Will_ASUSUK

    Asus strix z270f no post

    Apologies you are having issues. Have you tried a different power supply? If not perhaps contact our RMA team below: Kind Regards ASUS UK Support team Hotline: 01442-265548 9am - 5pm Email: http://vip.asus.com/eservice/techserv.aspx Website: http://www.asus.com/uk/support/
  18. Will_ASUSUK

    Asus Prime X370-Pro Owner's thread

    Apologies some of you guys are having issues. We are working on a new BIOS, keep an eye out in the meantime. You may have to put the timings in to get the best memory speeds. If you continue to have issues, please don't hesitate to contact us. Kind Regards ASUS UK Support team Hotline...
  19. Will_ASUSUK

    Asus 1080ti FE Cable Setup

    Apologies you are having issues. To get 144Hz at 1080p you need either Dual Link DVI-D or Display Port. If you continue to have issues, please don't hesitate to contact us. Kind Regards ASUS UK Support team Hotline: 01442-265548 9am - 5pm Email: http://vip.asus.com/eservice/techserv.aspx...
  20. Will_ASUSUK

    Asus RX480 Dual problems

    Apologies you are having issues, have you tried downloading the latest drivers from our site? Also have you updated to the latest AMD drivers? We do offer a 3 year warranty on graphics cards should the unit be faulty. If you continue to have issues, please don't hesitate to contact us. Kind...
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