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Hey @Shac, can you email me at [email protected] and write me your adress again so i can check where the package went? I did not find any mail with [email protected] so i couldn't figure out your address and real name by myself.

In your case you would clearly receive more compensation than just a paste :) Similar as the others. As I said before: We will try our best to work out solutions for those who have this kind of problem. Please don't hesitate to contact our support but please include pictures and a receipt of...

Hi jansimek, these kind of "scratches" are normal and will happen with any high end paste which uses metal oxides as base materials (especially aluminium oxide). No matter how small you grind the particles in the end aluminium oxide is much harder than copper or the nickel layer and if you have...

Will tell Marsi next week once he is back in the office :) Luckily we do know how many were sold. It's was batch of about 800 pcs. Taking into account that we have a high six figure amount of syringes out per year it would not be in relation to take out everything in the market. It's basically...

Hi :) Wanted to give you guys some official feedback from Thermal Grizzly side. We indeed had one bad batch of thermal paste early 2018 which we only noticed after it was already shipped out to customers. We always take samples from each batch and perform spot tests but it appeared that in...