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  1. Alex J

    My horrible RMA experience

    Hi guys So I believe we've come to a conclusion. I've been offered the 4070ti that I was originally offered :D, and OcUK said they are taking steps to ensure similar problems won't happen again. I wanna thank Gibbo and everyone in this thread who gave their time, input, and voice. As I...
  2. Alex J

    My horrible RMA experience

    Luckily I have an old 1080ti that I took out of my other machine to use, but unfortunately only have one usable machine now lol
  3. Alex J

    My horrible RMA experience

    I truly appreciate your help on this, thank you
  4. Alex J

    My horrible RMA experience

    Unfortunately not Although Gibbo an OCUK staff member has passed on my RMA info to management so I do believe I'm still to hear more
  5. Alex J

    My horrible RMA experience

    Update Just received a new reply from an email I sent a few days ago when I created this thread, asking how the refund is calculated with the reply of Hi Alex, After 6 months of ownership the card's value is decreased based on general usage and length of ownership. The refund is calculated...
  6. Alex J

    My horrible RMA experience

    Lol Unfortunately I haven't heard anything back yet. I was told that it should be sorted today, so if I hear nothing back by late afternoon I'll give them another message Keep you updated
  7. Alex J

    My horrible RMA experience

    Will do
  8. Alex J

    My horrible RMA experience

    I have been in contact with Gibbo. I was only exchanging some RMA info and a couple of other details. I should hear something back on Monday hopefully.
  9. Alex J

    My horrible RMA experience

    So I originally bought the GPU on 16.09.2020, with a 3-year warranty that I registered on the MSI website when it arrived. So when the fault appeared I contacted MSI directly and asked if my GPU was still under warranty, to which they stated "Warranty is still active until 09/11/2023". I then...
  10. Alex J

    My horrible RMA experience

    It wasn't outputting video anymore but still seemed to power up as the fans were spinning. I confirmed this in two pcs.
  11. Alex J

    My horrible RMA experience

    Thanks for all the replies guys. I'll let you know what happens as soon as I hear something back.
  12. Alex J

    My horrible RMA experience

    Unfortunately I can't. As that's what I originally tried to do, but they said I must contact the retailer. :(
  13. Alex J

    My horrible RMA experience

    I know it's unbelievable, if I took that refund I wouldn't be able to get a GPU with the equivalent specs for years ‍
  14. Alex J

    My horrible RMA experience

    Update on the RMA Overclockers are unfortunately doubling down on the fact that I can only take a refund they stated below "Damian (Overclockers UK) 22 Apr 2023, 13:14 CEST Hi Alex Thanks for getting back to us regarding this, Yes unfortunately it doesn't look like we have any other...
  15. Alex J

    My horrible RMA experience

    Thanks for the replies guys, glad to know that I wasn't the only one feeling quite discouraged by this. It's a shame as I've had nothing but great experiences with OCUK in the past
  16. Alex J

    My horrible RMA experience

    The thing is this rma is now being handled by overclockers, as overclockers stated they haven't heard back from the manufacturer within the 28 day period. So I'm not even sure this is completely MSI fault.
  17. Alex J

    My horrible RMA experience

    Thanks for the reply. As of now I've submitted another online ticket to talk to someone again, as a refund of £379.16 is just unbelievable. I'll update when I hear back again Thanks
  18. Alex J

    My horrible RMA experience

    So I recently sent in my MSI Ventus RTX 3080 in for an RMA and was asked in an email if I would like a replacement of an rtx 4070ti which I was pleased about or a refund of only £379.16. so obviously I choose the 4070ti. Only to be emailed back 30 minutes later stating that there was a...
  19. Alex J

    MSI GEFORCE RTX 3080 VENTUS 3X OC Problems

    What is your max clock speed please ?
  20. Alex J

    MSI GEFORCE RTX 3080 VENTUS 3X OC Problems

    Yeah the more and more I read it does seem like it's boosting way higher than it can handle. Which gives me some solace thinking it can be fixed with updates and hopefully no need to RMA
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