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Was it their spelling you took exception to?

Sorry but it is nonsense which you're only compounding. I've both read it and used it to good effect myself. The credit card company is equally liable. The trader can dispute a fault as much as he likes and demand the customer go to court, in which case the customer is entitled to claim from...

Nonsense. Read up on section 75 CCA before you spout erroneous legal 'advice'.

Exactly. DMF is a gearbox out job which helped to reduce the cost of replacing the clutch.

Yeah I'm surprised they accepted it without much resistance although they did try to get my mechanic to do it cheaper. He refused :D

OK - just dont complain or be surprised when the targets of your anger refuse to cooperate then :) CC company resolution route is a smart move. Let them take the pain of resolving this with the dodgy dealership. Section 75 is a powerful tool - I used it last year when resolving issues with my...

Smart move ! You seem intent on making a difficult situation even worse by deliberately antagonising the salesman. If ever there was a way not to handle a dispute this thread is it. Added to which much of the 'advice' in this thread is poor. Just leaving it to your credit card company to...

Well some good news - my warranty company agreed to cover the DMF (£545 inc. VAT) and the dealership have agreed to pick up the full bill for the clutch (£216 inc. VAT). :D

I agree. A refund isn't the outcome I'm seeking. Would much prefer having a new DMF and clutch in a car I really like and want to keep but it kind of remains as the nuclear option. Not sure I had any option other than to assert it though given the 30 day rule. I'll be doing as you've said...

I haven't sent them copies of anything other than to say I had a right to reject under the CRA. I've only linked to the statute in my post here as it might be of interest to others on this forum. Not sure I had any other choice other than to be 'one of those customers'. I have 30 days to...

The service manager said they weren't responsible on the grounds that I had the vehicle inspected by independent mechanics of my choice prior to purchase and I was clearly happy with it then so why should they accept responsibility. My reply was that my contract was with the dealership not the...

That's fine - whether or not the wear and tear items are covered under warranty is neither here or there from my perspective as I would expect the dealership to ultimately be liable for any incurred costs? I've telephoned the dealership and followed it up with an email setting out my request...

So, one month and 1100 miles into my ownership my Tit X has started throwing up issues this week. Firstly I had a puncture 2 nights ago - no big deal. Put the spare, contacted my local tyre shop, ordered 4 new tyres over the phone then went to drive off to get them fitted. The car refused to...

I quite like the black lights - lovely car by all accounts - I loved my ST220 but I don't miss it hugely due to the thirsty V6. Great engine that keeps pulling as you say, the only problem is that the engine is at its best just when you enter 'losing licence' territory. Same for many...

Did she pay cash or with a credit card? On the slim chance its the latter, ask the credit card company's resolution team to resolve it.

BOUGHT

So, presumably prior to putting in an offer of '9.5 to 10k' you received a satisfactory reply from the seller regarding the pump? :p

I've got a 3 hour train journey tomorrow to go collect my new car (unfortunately it's not an Evo :( ) - hopefully this thread continues to deliver throughout the trip.

Did he have hip trouble too?

I was just about to post exactly this.