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I can understand the reason for the confusion. The order is completed and closed off in BTw's provisioning systems so we had no reason to believe it was anything but. Turns out that no physical work has been done to move your service though. Somewhat out of our control, however I'm sorry we let...

Not really, no. Regards,

Futureproof and comes in handy if you're transferring a lot of data across your LAN. Regards,

I've used them (not for Plusnet) and my cash has always been paid. I assume our offer tracks well enough else we'd field a shed-load of complaints about it (which we don't). Regards,

Hi, It should be complete now from what I can tell. The order's showing as complete in BTw's provisioning systems and I'm able to run tests on the line (needless to say, it's not connected to us at present). Regards,

Looks like things should be up and running. Shout up if not. Regards,

Have you a support ticket reference (or failing that, your username) that you can provide me with? Best regards,

Pretty sure it's just a matter of time. We can arrange DLM resets under certain circumstances but it's a bit of a pain to request. KIA's right though, interleaving definitely won't be responsible for halving the speed of your connection. Best regards,

Hi there, What are you paying now if you don't mind me asking and what are TalkTalk offering? You may find you're able to negotiate something more amicable by speaking to our Customer Options Team. Best regards,

Hi Andy, I've just checked and it looks like you've already been switched to IPStream Connect. You're synchronised at 4768kbps which should give you a throughput profile of 4000kbps. Might take a few days though because your profile's currently at 3500kbps, presumably from a lower sync...

10 days is a reasonable average to quote where booking an FTTC install is concerned. Having said that, it's dependent on your cabinet being upgraded as well as your exchange. Some cabinets on fibre-enabled exchanges don't get upgraded and some lines close to the exchange aren't served by...

If you can provide the support ticket reference then I don't mind taking a quick look? If you're on fibre, switching the router on and off shouldn't affect anything because the Openreach modem will still remain synchronised with the cabinet. All powercycling the router will do is...

You should be able to achieve line speed from Usenet/P2P etc. and I'd personally suggest against the Pro add-on because it kind of voids the prioritisation we apply that helps if you're caning your line doing multiple things at once. It's currently the busiest period of the evening and here's...

In context it isn't. The point I'm making is that we had no telephone number to use when providing an estimate. Instead it was necessary to rely on a post code check which isn't 100% accurate. I'd need to look over your account before I'd be able to comment on this. There's too many...

Morning, Sorry, I can't have explained the situation clearly enough. The data from our availability checker is taken directly from BT Wholesale. Based on the limited information you've posted, I'm guessing you have no active BT line at the premises and therefore no telephone number? If...

You can log into our website, select 'closed questions in the last 30 days' and provide me with one of the reference numbers that starts with a '6'. That can't be used to identify you. Failing that, if you're on Facebook you can drop us a message here or if you're on Twitter you can direct...

Guessing you're referring to this. I'll reply over there. Regards,

Excepting the problem with the installation dates (sorry), it sounds like a problem with Wholesale's address records. If there's no active BT-provisioned line at your premises then there's the potential for errors when running an availability check. Some people's lines are not routed how...

Kind of depends how the line is fed to the property i.e. via a telegraph pole or underground. Engineers will typically install the socket where it's convenient for them without causing too much inconvenience to the occupant if that makes sense? Just checked and there's plenty of capacity at...

Assuming there both wired I wouldn't worry too much about the first as it's within the tolerance I'd expect from an FTTC connection. The second's a tad on the slow side. If you know what exchange you're on I can check to see if Wholesale have acknowledged any congestion although I'd normally...