3080 / 3090 / 3070 Gigabyte Eagle Gaming OC & Vision Power Connector Concerns

sewerino26 · 12 Oct 2020 at 23:21

Maybe should i ask is any happy owner of Gaming Oc 3090 here?:_)

harney · 12 Oct 2020 at 23:24

Sunnysideguy said:
Hey all, just picked up my Gigabyte OC 3080 yesterday from Best Buy and I'm just seeing all of this now. My serial falls under #2037 which apparently is no good. Before I knew about this problem, I plugged in the gpu to my current 650w PSU just to make sure the card was good, and have a new Corsair 850w coming tomorrow that I planned to install in my machine. I see some Gigabyte reps in here helping from the UK, but I'm wondering what I should do here in the U.S.? The idea of sending this out and waiting x number of days after getting this checked is disheartening to all hell, but this is clearly dangerous and I don't want my machine to go faulty because of it. Can someone direct me to where I need to go to get this resolved asap? Thank you!

Edit: Forgot to tag @GIGA-Man for help

Welcome to the show .. the reps here can only deal with people in the UK ..Gigabyte are well aware of this problem..so my best advice is contact Gigabyte in the US main web site ..if you have an account with them even better ..

The turnaround here in the UK is quick to get the connector block replaced .so should be the same for the US at a guess ...

But i would make sure to whom you have contact with is to confirm what they will do and how long it will take to get the card back to you with the new block

hope this helps

Sunnysideguy · 12 Oct 2020 at 23:27

harney said:
Welcome to the show .. the reps here can only deal with people in the UK ..Gigabyte are well aware of this problem..so my best advice is contact Gigabyte in the US main web site ..if you have an account with them even better ..

The turnaround here in the UK is quick to get the connector block replaced .so should be the same for the US at a guess ...

But i would make sure to whom you have contact with is to confirm what they will do and how long it will take to get the card back to you with the new block

hope this helps

I emailed their services center in the U.S. and will be awaiting a response this week. Should I just hold off on setting it up now with the new PSU coming tomorrow? Do you have any info on how long this takes to replace? I hate the idea of sending out this brand new card through ups man. This whole situation blows.

harney · 12 Oct 2020 at 23:35

Sunnysideguy said:
I emailed their services center in the U.S. and will be awaiting a response this week. Should I just hold off on setting it up now with the new PSU coming tomorrow? Do you have any info on how long this takes to replace? I hate the idea of sending out this brand new card through ups man. This whole situation blows.

There was a chap on here ..and took 3 to 4 days turnaround but again that was UK ..

totally agree with you there it is a horrid situation to be in.

Not sure what to advise really ...personally if i had spent good money and then had to send it back with only just getting it .. i would most likely just get a full refund and wait until all this dust settles and see what AMD brings to the table.

I hope you get it resolved

Pogman · 12 Oct 2020 at 23:38

harney said:
There was a chap on here ..and took 3 to 4 days turnaround but again that was UK ..

totally agree with you there it is a horrid situation to be in.

Not sure what to advise really ...personally if i had spent good money and then had to send it back with only just getting it .. i would most likely just get a full refund and wait until all this dust settles and see what AMD brings to the table.

I hope you get it resolved

When you say 3-4 day turnaround, is that from the time he got the card to them to when they sent it back? Or is that turnaround just referring to them acknowledging that they received it.

UniMatrixZ · 12 Oct 2020 at 23:39

Deluxe1 said:
So those cards that have the shrink around are the new version?

@GIGA-Man can you confirm this?

Wrathier · 12 Oct 2020 at 23:42

sewerino26 said:
So your card not working on WK38 or what?

I had to fix 2 pins before I finally succeeded getting my 3090 up running. Seems fine so far, but I'm under no circumstances going to remove power again until RMA.

harney · 12 Oct 2020 at 23:45

Pogman said:
When you say 3-4 day turnaround, is that from the time he got the card to them to when they sent it back? Or is that turnaround just referring to them acknowledging that they received it.

Was on the thread i quote

"It was back with me on the third day. So turn around was quick. It would still be sitting at OC waiting for stock replacement if Gigaman hadn't offered to help."

harney · 12 Oct 2020 at 23:48

UniMatrixZ said:
@GIGA-Man can you confirm this?

Yes i would like to know this too ..I am sure everything Wk38 and below is the old design unless its been fixed already who knows.

Pogman · 12 Oct 2020 at 23:48

harney said:
Was on the thread i quote

"It was back with me on the third day. So turn around was quick. It would still be sitting at OC waiting for stock replacement if Gigaman hadn't offered to help."

Good to know, sorry I missed that (am new to the forum in general, so I didn't even think to follow that quote). I'm just relieved to read a story about someone getting their card back as I hadn't found any so far.

sewerino26 · 12 Oct 2020 at 23:50

I'm not sure how an issue with the card would cause the cable to fry at the psu end?

harney · 12 Oct 2020 at 23:52

Pogman said:
Good to know, sorry I missed that (am new to the forum in general, so I didn't even think to follow that quote). I'm just relieved to read a story about someone getting their card back as I hadn't found any so far.

You do not have to be sorry info can get buried pretty quick in forums

Welcome to show

harney · 12 Oct 2020 at 23:54

sewerino26 said:
I'm not sure how an issue with the card would cause the cable to fry at the psu end?

Best why to think about it is like water ..the pressure as to give somewhere i guess

Deluxe1 · 12 Oct 2020 at 23:55

harney said:
Yes i would like to know this too ..I am sure everything Wk38 and below is the old design unless its been fixed already who knows.

I could have read it wrong but it sounded to me that in week 38 you have both, some fixed and some still faulty connectors.

harney · 13 Oct 2020 at 00:00

Deluxe1 said:
I could have read it wrong but it sounded to me that in week 38 you have both, some fixed and some still faulty connectors.

The rep did state anything wk39 onwards is revised anything below is on old block..

but you could be right there could be some on wk38 revised who knows even some stock that was built already could have been pulled back and fixed.

Are we certain that the heat shrink stuff means its revised ?

Deluxe1 · 13 Oct 2020 at 00:02

harney said:
Are we certain that the heat shrink stuff means its revised ?

No, it hasn't been clarified.

Thepumpkin · 13 Oct 2020 at 00:31

I'm a little curious, does this issue also effect cards prior to the RTX 3000 series? I have a Gigabyte RTX 2070S Gaming OC 8GB White, and I was having issues with games black screening. And the issue I found out was related to the position of my PCIE power cables on the GPU. I assumed it was something to do with maybe my sleeved cables being faulty, but it makes far more sense for it to be this exact same issue here on the RTX 3000 cards. If my cable isn't pushing upwards against the GPU but is instead sagging/hanging, the black screen issues occur.

Should I unplug and test to see if the pins are loose?

harney · 13 Oct 2020 at 00:42

Deluxe1 said:
No, it hasn't been clarified.

I would say we should stick with wk39 onwards good wk38 and lower bad

Will keep it simple

Sunnysideguy · 13 Oct 2020 at 00:42

While I wait for a response from Gigabyte services in the U.S., I just took my card out and the pins seemed solid & not bent/misaligned. I still obviously want the new pin blocks but yeah, this whole thing just blows.

https://imgur.com/gallery/uRdkIHI

harney · 13 Oct 2020 at 00:45

Thepumpkin said:
I'm a little curious, does this issue also effect cards prior to the RTX 3000 series? I have a Gigabyte RTX 2070S Gaming OC 8GB White, and I was having issues with games black screening. And the issue I found out was related to the position of my PCIE power cables on the GPU. I assumed it was something to do with maybe my sleeved cables being faulty, but it makes far more sense for it to be this exact same issue here on the RTX 3000 cards. If my cable isn't pushing upwards against the GPU but is instead sagging/hanging, the black screen issues occur.

Should I unplug and test to see if the pins are loose?

I am not 100% on this without looking at that card.. but its only the 3000 listed in the OP that are using this connector block.

*edit add just checked for that card and the pins are directly on the pcb so nothing to worry about ..as far as i know the 30 series cards posted on the OP are the 1st we have seen of this type of design used