8700K Disaster, Bent on one side despite not applying much pressure when installing

jwilliamson47 · 6 Jun 2018 at 14:04

Hi,

Not so long ago, I purchased the i7-8700K and was looking forward to a new high-end build. Unbelievably, the CPU has bent on one side after installing the Corsair H115i Pro RGB. I didn't use any excess force, installed the processor using the standard cross formation and I can't believe a small pump could have done this to the CPU.

The pictures are not for the faint-hearted and I'm gutted this has happened. I know Skylake had some issues with bending but still, this shouldn't happen.

The item was bought from Overclockers, and I'm interested if there's anything that can be done. I'm guessing ntel wouldn't RMA it as there's physical damage and it's my word against theirs.

Argh, guessing I'll have to fork out a lot of money to get a replacement.

jwilliamson47 · 6 Jun 2018 at 14:20

Just checked the motherboard socket, no marks, damaged pins anything.

mikedigitales · 6 Jun 2018 at 14:24

Ouch, I've used some of the bigger air coolers and never had any bending issues - hope my 8700 is ok under there...

jwilliamson47 · 6 Jun 2018 at 14:27

mikedigitales said:
Ouch, I've used some of the bigger air coolers and never had any bending issues - hope my 8700 is ok under there...

Yeh wouldn't have even expected this from something like a Noctua NH-D15S. Weird how an AIO with such a small block damaged it

humbug · 6 Jun 2018 at 14:53

Thats a very thin PCB.

It wouldn't hurt to ask OcUK and Intel for an RMA, see who if any will agree, ask real nicely.

jwilliamson47 · 6 Jun 2018 at 15:01

humbug said:
Thats a very thin PCB.

It wouldn't hurt to ask OcUK and Intel for an RMA, see who if any will agree, ask real nicely.

Yep it doesn't feel very substantial. Almost soft.

Hoping something can be done because it wasn't caused by undue pressure during installation.

wedrum · 6 Jun 2018 at 15:03

geez did you use an impact driver ?

jwilliamson47 · 6 Jun 2018 at 15:05

wedrum said:
geez did you use an impact driver ?

Haha no, although it kinda looks like it from the images. The mounting screws were hand-tightened, i don't even use a screwdriver as a bit worried about clamping force.

orbitalwalsh · 6 Jun 2018 at 15:07

might be worth contacting corsair, think theres a rep on here as well ?

might have a defective kit that caused the issue

CPU wise the IHS could have been mounted higher then intended etc

jwilliamson47 · 6 Jun 2018 at 15:12

Spoke to Overclockers, they were helpful but said they can't replace it as Intel wouldn't accept it due to physical damage. Be interesting to hear if Corsair had any others with bent CPUs.

MrRockliffe · 6 Jun 2018 at 15:13

Do Intel even check RMAs? I'm sure I've read a few people RMA their dead CPU and a new one gets sent out before the old one is received

jwilliamson47 · 6 Jun 2018 at 15:14

MrRockliffe said:
Do Intel even check RMAs? I'm sure I've read a few people RMA their dead CPU and a new one gets sent out before the old one is received

I don't think they even test them but guessing they would inspect it for damage.

james.miller · 6 Jun 2018 at 15:16

It's bent upwards?? How did you manage that? Did you try to install it the wrong way round?

MrRockliffe · 6 Jun 2018 at 15:16

jwilliamson47 said:
I don't think they even test them but guessing they would inspect it for damage.

But what if, say, it happened in transit...?

jwilliamson47 · 6 Jun 2018 at 15:18

james.miller said:
It's bent upwards?? How did you manage that? Did you try to install it the wrong way round?

Nope installed in the correct orientation. I didn't inspect the CPU closely when it arrived so unsure if it wasn't perfect from the factory.

MrRockliffe said:
But what if, say, it happened in transit...?

Haha, could be a last resort

I do have a 5820K I could go back to but would need to get hold of an x99 board.

Webzta · 6 Jun 2018 at 15:25

If they can't rma try bend it back maybe? All that needs to happen is the board pins to contact that corner that is currently lifted or is there more damage?

cheesyboy · 6 Jun 2018 at 15:28

It kind of looks like it was installed in the wrong orientation and the protrusions in the socket that usually fit through the cutaways pushed the pcb upwards as you clamped it in. There even looks to be a notch where it would have pressed against the pcb.

Bad news in any case. I feel your pain. I felt bad enough when I stuck my fingers in the cpu socket when handling a £20 used mobo. Bent half a dozen pins

Fortunately was able to straighten them (phew!), but it was upsetting anyway.

jwilliamson47 · 6 Jun 2018 at 15:30

Webzta said:
If they can't rma try bend it back maybe? All that needs to happen is the board pins to contact that corner that is currently lifted or is there more damage?

Could try but bending it could result in the gbent area snapping. Yep that's the only issue.

cheesyboy said:
It kind of looks like it was installed in the wrong orientation and the protrusions in the socket that usually fit through the cutaways pushed the pcb upwards as you clamped it in. There even looks to be a notch where it would have pressed against the pcb.

I see where you're coming from, but i lined up the triangle and installed the cpu correctly.

Minstadave · 6 Jun 2018 at 15:31

If no one will accept an RMA I’d just bend it back and see if it works.

jwilliamson47 · 6 Jun 2018 at 15:32

Yeh that's fair enough, not much to lose now :/

Minstadave said:
If no one will accept an RMA I’d just bend it back and see if it works.