Caporegime
Hopefully you can turn around to the fitter and say well BC don't agree with your conclusion and have agreed that you caused the damage, hopefully you can tell him in person and see if he manages to squirm his way out of it.
only place that has never damaged my wheels is my local kwik fit
last time I used black circles the fitters gouged both front wheels
luck of the draw innit
Quite frustrating that nobody takes pride in their work anymore and simply lies when pulled up on it.
That is a great response! I'm going back to Blackcircles next time I need tyres. I tried shopping around and going direct last time and ended up at Halfords Autocentre due to price. I had;
- A nearly 2 hour wait because "we haven't got the thing to balance your wheels here." To be fair they are that super rare 4x100 fitment
- A centre cap put on wonky which ended up bending it slightly
- Poor balancing with a slight shake at 60
To continue the tale...
Emailed BC last night with photos and this morning they replied "Looking at the pictures you have forwarded I agree that this damage has been caused during the fitting process." no argument about prior photos, just instant admittance. They've asked me to get a quote at my desired refurb place and to forward to them for approval - they recommended https://www.thewheelspecialist.co.uk/
I've emailed back to say I'll ask BMW for an approved place, in the hope I can retain any paint/alloy warranty and be in touch.
noEh? do BC use kwikFit?
Yeah but it means that I can select the best local fitter (of those offered) irrespective of what they normally charge for tyres and fitting. It is also reassuring to see that they will back the customer when things go wrong.BC are only a supplier, you've still got to find a decent fitter on their site.
Frankly I don't see how the garage can argue their way out of it, if it was a small mark then they could argue possible kerb damage etc. But a perfect circular scratch most of the way round the wheel is not going to happen from a kerb.
Bloody cars... honestly think I'll never get one brand new again as the stress and frustration of keeping it clean, scratch-free, parked well away from others etc seems to outweigh the enjoyment atm.
Blackcircles just told me to speak to the garage when they butchered my wheels and they offered a repair... even though the bloke said the damage was partially caused because of a previous repair which was nonsense.
I've seen the machines and how they do it, it just requires some patience but the usual tyre centre monkey doesn't seem to be capable of that.
This is why, IMHO, it's worth finding a nice local place that you trust, and just sticking with them.
I went elsewhere a couple of times in recent years for convenience sake and had issues (only with wheel balancing, fortunately, and not physical damage), and I regret doing so!