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anybody done a rma on msi gfx cards

Discussion in 'Graphics Cards' started by hank, 19 Feb 2006.

  1. hank

    Gangster

    Joined: 12 Mar 2005

    Posts: 203

    Location: stoke on trent

    as any body done a rma on any msi gfx cards and how long did it take to get a replacement as i have been waiting 7 weeks will never buy anything msi again
     
  2. DeJay

    Associate

    Joined: 19 Oct 2005

    Posts: 47

    Location: London

    Somtimes things can take a little longer than expected, bit harsh to say you wouldnt buy MSI again based on only this one RMA..
     
  3. Nox

    Gangster

    Joined: 2 Nov 2005

    Posts: 136

    did you send it direct to msi or to the place you bought it from?
     
  4. chaparral

    Capodecina

    Joined: 27 Nov 2005

    Posts: 22,657

    Location: Guernsey

    7 weeks :eek:

    I hope they send you a confirmed e-mail or letter to let you know they received your card..If not i would be trying to claim my money back ASAP from royalmail or which ever Courier you used to return the card to them.
     
    Last edited: 19 Feb 2006
  5. kbc

    Wise Guy

    Joined: 20 Nov 2004

    Posts: 1,631

    Location: London

    Bit harsh? :eek:

    49 days mate.... =/

    MSI giving you any updates as to the situation? If not, then yes, avoid buying items from them if the support isn't up to scratch. It's not fun to have to wait that long on items.
     
  6. hank

    Gangster

    Joined: 12 Mar 2005

    Posts: 203

    Location: stoke on trent

    no took direcr back to overclockers they said that as they didnt sell them any more would have to send it back to msi emailes overclockers last week said they would get on to it died on xmas day how lucky hey lucky really only about 2 weeks left on warranty
     
  7. chaparral

    Capodecina

    Joined: 27 Nov 2005

    Posts: 22,657

    Location: Guernsey

    Which card was it???
     
  8. LoadsaMoney

    Caporegime

    Joined: 8 Jul 2003

    Posts: 29,805

    Location: In a house

    These guys have started doing MSI graphics cards again. :)
     
  9. hank

    Gangster

    Joined: 12 Mar 2005

    Posts: 203

    Location: stoke on trent

    6800gt
     
  10. Gibbo

    Commissario

    Joined: 17 Oct 2002

    Posts: 34,017

    Location: OcUK HQ

    Hank, email me [email protected] and I will get the RMA looked into with more detail to see if we can push MSI harder for you. I suspect they will be repairing your card and hence the delay. Alternatively we maybe able to offer you a 6800 GT from our own buffer stock but a different brand. Email me and I will look into things and give you a couple of solutions you can choose from.
     
  11. chaparral

    Capodecina

    Joined: 27 Nov 2005

    Posts: 22,657

    Location: Guernsey

    Now that's what i call good Customer support :D
     
  12. MeatLoaf

    Capodecina

    Joined: 1 Dec 2005

    Posts: 14,269

    Location: Stoke on Trent


    Yeah but hank mite not have got his card from ocuk
     
  13. Insanity

    Wise Guy

    Joined: 5 Jun 2005

    Posts: 1,747

    Location: Tasmania (Australia)

    See post #6. ;)
     
  14. MeatLoaf

    Capodecina

    Joined: 1 Dec 2005

    Posts: 14,269

    Location: Stoke on Trent

    Well it was late ;)
     
  15. Junk

    Gangster

    Joined: 13 Feb 2006

    Posts: 423

    Location: UK

    my mate at work had a 2 week yurnaround on a vanilla 6800, replaced with new card.

    seems quite good for a return to manufacturer rma.