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Anyone who has taken out a 25% Flext contract - Check your bill!!

Discussion in 'Mobile Phones & Tablets' started by disfunktion, 9 May 2006.

  1. disfunktion

    Wise Guy

    Joined: 24 Nov 2003

    Posts: 1,706

    Location: Manchester

    as per title, just recieved my first invoice this morning and no 25% discount has been applied.

    rang CS and they advised there was a problem at their end and its happened to a lot of people :rolleyes:

    Said that it would be recitifed on the next bill, but i said this wasnt satisfactory so they said they are going to ring me tomorrow after they have looked into it. :rolleyes:

    not holding any hope to be honest, didnt expect to have any trouble with it :mad:

    They said a lot of people have had this problem, so i'd check your bill to be on the safe side...
     
  2. spirit

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,885

    cheers, will have a look out forthat!
     
  3. sushi

    Gangster

    Joined: 18 Oct 2002

    Posts: 108

    got my bill today and i found the exact same thing. No 25% discount!

    Going to be ringing CS later to sort it
     
  4. Ripper

    Capodecina

    Joined: 25 Jan 2003

    Posts: 11,431

    Location: Newark, Notts

    they probably planned to get the 25% back through the cost of hundreds of people phoning customer services :p
     
  5. disfunktion

    Wise Guy

    Joined: 24 Nov 2003

    Posts: 1,706

    Location: Manchester


    lol, its free via 150 isnt it?

    They said its something to do with billing cycles, people on certain billing cycles have been nilled wrongly. load of rubbish in my opinion.

    Think they are doing it on the fact that a lot of people dont look at the their bills.
     
  6. JimboTheGiant

    Hitman

    Joined: 12 Feb 2003

    Posts: 896

    Yeah ive had this problem too, my first bill had the discount applied no problem but checked my 2nd one online on the 4th and it hadn't been taken off. I have phoned twice and they have told me the bill has been sent off to be recalculated and that there are lots of people with this problem.

    Hoping they get it sorted ASAP as ive got mine and my gf's phones on the same bill, one on flext30 and one on flext35. Due to them not taking off the 25%'s its costing me an extra £15

    Jim
     
  7. Immsy

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 2,367

    What should it look like when you get the bill to see if the 25% is on it correctly or not. To say t mobiles bills are hard to understand is an understatement.
     
  8. Immsy

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 2,367

    On second thoughts it looks like its on mine ok. I got this:

    Price plan discounts cr £6.18
     
  9. JimboTheGiant

    Hitman

    Joined: 12 Feb 2003

    Posts: 896

    FlexT 20
    Without 25% - £17.02 (ex. VAT)
    With 25% - £12.76 (ex. VAT)

    FlexT 25
    Without 25% - £21.28 (ex. VAT)
    With 25% - £17.02 (ex. VAT)

    FlexT 30
    Without 25% - £25.53 (ex. VAT)
    With 25% - £21.28 (ex. VAT)

    FlexT 35
    Without 25% - £29.79 (ex. VAT)
    With 25% - £25.53 (ex. VAT)

    FlexT 50
    Without 25% - £42.55 (ex. VAT)
    With 25% - £31.91 (ex. VAT)

    FlexT 75
    Without 25% - £63.83 (ex. VAT)
    With 25% - £47.87 (ex. VAT)

    Jim :)
     
  10. sushi

    Gangster

    Joined: 18 Oct 2002

    Posts: 108

    haha, they actually phoned me!

    Said it should be fixed within the next week or so. Wether thats true or not, ill just have to wait and see!
     
  11. SoliD

    Capodecina

    Joined: 25 Feb 2004

    Posts: 15,344

    Location: Portsmouth

    getting mine tomorrow. online it says im going to be charged 27.70 or something which is like 1.45 more than what i should be charged (flext35) so might have to give them a call.

    And yes 150 is charged at 10p per minute from your call allowance.
     
  12. disfunktion

    Wise Guy

    Joined: 24 Nov 2003

    Posts: 1,706

    Location: Manchester

    well my bill came to £87.30, when it should have been £64.80.

    I've cancelled my direct debit and am going to pay them over the phone via debit card, and reinstate the direct debit when they get their act together.
     
  13. LeperousDust

    Soldato

    Joined: 4 Nov 2003

    Posts: 5,733

    Location: Edinburgh

    I got mine today and mine was fine :confused:. Not bothered mind :D.
     
  14. Phantom

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 9,809

    Location: Southampton, Hampshire

    how do you get the discount? looking to change plans so the cheaper i can get it the better! :p
     
  15. spirit

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,885

    was a special offer for last month