I hope this isn't against any rules here - please let me know if it is, and I'll delete the post.. OK, a friend has a mac laptop, and while trying to do a back up using time machine and OS 10.4 managed to make the whole machine freeze up - she now cannot get the macine to boot up - she tried to use an installation disc from an old imac and now that is stuck inside the drive too... I know nothing about apple stuff, and am in Spain, and she needs to get it fixed. Can anyone point me or her towards a good place to go to try to get it fixed (cheaply and quickly..!) If anyone can, it may be better to email me through trust as this may seem to go against the rules, though I have looked and it all seems ok.. Many thanks - the poor woman suffered an attempted theft scam as well the other day, so is a little in need of help !