hi all, i was making a purchase yesterday (for my parents) see thread http://forums.overclockers.co.uk/showthread.php?p=14876195#post14876195 of a new laptop for them, and found myself in an arguement with a sales advisior who did not seem to know anything about computers or that people can actually fix their 'own' computers without it going back to a factory. , firstly he tried in vain to sell us Norton Internet Sercurity (a load of rubbish) then he tried selling insurance on the laptop. Normally when i tell them i don't want insurance they back off, but not this guy, he starts having a argument with me saying what happens if the laptop breaks down, i said that if that happened i would fix it, but he still could not understand that people can fix their own things. Now this is the line i found myself laughing about he said ( What happens if you find that you can't install a piece of software, you will have to bring it back here.) i'm sorry but if i have got a problem installing a piece of software then i don't take in back to a store i get in contact with the software makers. total rubbish, anybody else had a similar story?