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Asus AI Suite has locked me out of PC! No USB

Discussion in 'Windows & Other Software' started by Nathan Belles, 1 Apr 2018.

  1. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    Hey guys,

    This is my first post on OC as I'm usually just lurking but I really need some help on this.

    I installed ASUS AI Suite 3 today on my machine but when I went to restart, my keyboard and mouse stopped working.

    Having looked around, it seems that Windows 10 doesn't play nice with a USB feature in the software.

    That's all great and all. I'll just uninstall it (didn't want the stupid software anyway), but the problem is that I ONLY HAVE USB to connect my keyboard and mouse to. There's no older ps/2 connections on my new mobo (ASUS STRIX z370-I).

    My keyboard and mouse work fine in ASUS BIOS but as soon as windows loads I have no input at all.

    I've tried everything I can think of to get to Windows Safe Mode so that I can uninstall the software but i'm having no luck.

    I can get to the F1 setup screen but this only goes into the ASUS BIOS. Once I exit BIOS it just takes me straight to Windows login where I have no inputs again.

    This is a real pain in the arse and I'm starting to panic a little so any input or help would be fantastic.

    Rig specs below;

    mobo - ASUS ROG STRIX Z370-I
    OS - WINDOWS 10 (1709 update)
    BIOS Version 0606

    CPU - 8700k
    GPU - EVGA 1080ti
    Boot Drive - samsung evo 250gb nvme
    Keyboard - Razer BW (usb)
    Mouse - Razer NAGA (usb)

    Software Installed - ASUS AI Suite 3

    Thanks in advance

    N
     
  2. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    Safe mode - disable Asus AI, reboot. Then remove it in normal mode. Fwiw it doesn' like being removed, I stupidly installed it with the x399 prime and when I changed back to the Taichi it caused me nothing but issues.

    Ended up manually stripping it from the registry myself. You can get to win 10 safe mode by manually forcing a reboot when the load flag comes up.
     
  3. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    Hey Vince,

    Thanks for replying man! I'll give that reboot a shot
     
  4. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    You can force it on Windows 10 by hard resetting it as the system starts to load basically the second that flag comes up smash the reset button and it should offer some options next boot.
     
  5. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    If that doesn' work restart and boot using recovery media. Get into the recovery command prompt and type this command.

    Code:
    bcdedit /set {default} safeboot minimal
    
     
  6. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    Hmmm? Yeah still struggling to get to safe mode :-( Sorry to sound like a noob (I Am) but how do I force a reboot?
     
  7. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    Sorry. I think you replied as I was typing there! Ok i'll give it a whirl! Thanks mate
     
  8. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    Let us know how you get on dude.
     
  9. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    Dammit! No joy I'm afraid. Just can't get into safe mode at all. I don't have a recovery media drive set up either so it looks like I need to bring out the hammer.
     
  10. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    One of the f keys on startup should allow you into recovery. button bash f10/f11/f12 on boot?
     
  11. Quartz

    Capodecina

    Joined: 1 Apr 2014

    Posts: 12,114

    Location: Aberdeen

    Try pressing F8 before Windows starts.
     
  12. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    or this, keep slapping escape on start, then you have a boot menu, hit f11 and your into recovery mode. Just tested it on one of my windows 10 machines. Works here.
     
  13. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    God knows mate! Yeah tried that as well! Just goes past the BIOS enter screen and straight to windows login where the keyboard switches off.

    WTF!
     
  14. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    probably usb 3 related, take the keyboard and mouse of of the blue usb ports into the black ones? fix usb3 drivers and then back into the usb3 ports?
     
  15. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    Nothing mate! It looks like every USB is dead the second windows loads in. It's strange that I can't even get into recovery mode prior to that though?

    This ASUS Suite has really effed up my day!
     
  16. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    Hey Quartz! Yeah no dice mate! I think Windows 10 did away with F8 anyway. It's a pickle!
     
  17. Vince

    Man of Honour

    Joined: 30 Oct 2003

    Posts: 10,506

    Location: Essex

    In the bios is there an option to enable / disable legacy usb support? Could give that a bash.
     
  18. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    There is I think! I'll try that
     
  19. Nathan Belles

    Associate

    Joined: 1 Apr 2018

    Posts: 15

    No change Vince :-(

    I can't believe a mobo manufacturer would sell a board with usb only inputs and then release software on a major platform that totally disables them!!

    I tried to start a thread on ASUS forums but I have to wait 24 hours to be able to post anything (because spam).

    I honestly can't see many options to try now short of fresh install. Wait a pain in the d1ck!
     
  20. AthlonXP1800

    Mobster

    Joined: 28 Sep 2014

    Posts: 2,849

    Location: Scotland

    I had similar issue 2 times, sometime back in 2016 on old ASUS P8Z77-V motherboard but I did not had ASUS AI Suite installed and also a few months ago on AORUS Z370 Gaming 7 motherboard. Mouse was connected to USB port and Microsoft Internet Keyboard was connected to PS/2 port on both motherboards, the issue occurred when I browsed Edge or Chrome then suddenly the mouse cursor vanished from screen and mouse did not moved at all so I thought PC was froze but thankfully keyboard worked fine. Tried restarted PC and lights in mouse wheel gone off when it reached Windows 10 lockscreen, tried plugged in other USB ports and still had same issue, also tried plugged in USB memory stick and it did not detected. I restarted PC into UEFI and USB memory stick was detected fine so I logged in Windows to launched PowerShell to ran SFC /scannow and DISM repair, it detected Windows files corrupted but it would not able to repair successful. So nothing worked so I had to reinstalled Windows 10 then USB mouse finally worked and able to move about. :)

    You don't have to do fresh install Windows 10, simple reinstall Windows 10 should fix it like I did if you want to keep all the programs and files.