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Asus Strix ROG 1080ti crashing and black screen .how to RMA ?

Discussion in 'Graphics Cards' started by Ahmed Shawky, 20 May 2020.

  1. Ahmed Shawky

    Associate

    Joined: 20 May 2020

    Posts: 5

    Hi guys I have 1080 ti graphic card and lately I have a critical issues happened in the card while I playing some games and often with all games it's crashed and give me a black screen also it's overheated all the time but sometimes the crash happened without overheated it's crashed when the temperature is coming to something like 70 so this is not overheated but sometime is overheated a lot so my question now I bought this card two years ago from overclockers and I need to RMA I'm not located in UK now and I bought it directly from overclockers to Egypt so how can I RMA my card

    should I connect overclockers themselves and they will issue the replacement or what should I do please help me guys
     
  2. Rob43

    Mobster

    Joined: 17 Jun 2003

    Posts: 3,070

    Location: Scotland

    If you bought it 2 years ago, pretty sure you will have to deal with the card manufacturer via RMA

    Rob
     
  3. Ahmed Shawky

    Associate

    Joined: 20 May 2020

    Posts: 5

    How to do that please i tried to logged on asus asus we in Uk but no chat no mail no RMA procedure

    I am located inEgypt and i need to request that i will send them the Card to uk and they will ship the replacement to Egypt

    So please guid me
     
  4. Ahmed Shawky

    Associate

    Joined: 20 May 2020

    Posts: 5

    I also tried to register the product in there website and i have this msg


    Please confirm the registration of the product under “My Product” in your ASUS account. If you cannot see the product ensure you are logged in with the email address submitted during activation, otherwise please contact ASUS Support. Thank you.
     
  5. Ahmed Shawky

    Associate

    Joined: 20 May 2020

    Posts: 5

    any help
     
  6. nomadd

    Hitman

    Joined: 27 Sep 2008

    Posts: 794

    Seem to be plenty of options here: https://rma.asus-europe.eu/ae

    Ps. Have you tried the card in another PC, just to make sure it isn't something else?
     
  7. Ahmed Shawky

    Associate

    Joined: 20 May 2020

    Posts: 5

    Yes i did
     
  8. PieEater

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,772

    Location: Devon

    I believe that OCUK have a direct support arrangement with Asus so I would contact them for assistance, even if they can't help directly they should be able to point you in the right direction.
     
  9. pastymuncher

    Man of Honour

    Joined: 12 Jul 2005

    Posts: 18,668

    Location: Aberlour, NE Scotland

    With Asus you are supposed to got through the place of purchase for the whole of the three year warranty period. Don't be fobbed off by the retailer saying otherwise.