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beating John Lewis Price match guff...

Discussion in 'Home Cinema & Hi-Fi' started by tigerstyle, 19 Feb 2010.

  1. tigerstyle

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 8,964

    Location: UK

    I just phoned JL to see if they have the Panasonic tv in stock that I'd like and about their price match policy, they say it is in stock but to price match they have to send one of their 'workers' to the shop to 'investigate' before they can price match. Sounds like a load of tripe :confused: And they can't do this till mid next week now :eek::mad::rolleyes:

    I've had them price match stuff before over the phone there and then.

    RS up the road don't have it in stock at the moment anyway, so somehow need to wangle JL to just accept that RS have it cheaper and give me the TV tomorrow so I can buy it there and then with cold hard cash, any ideas how?
     
  2. TheDean

    Soldato

    Joined: 3 Oct 2004

    Posts: 5,014

    Location: North East

    When I price matched they had to send someone out, so it's not unheard of.
     
  3. Caged

    Capodecina

    Joined: 18 Oct 2002

    Posts: 24,287

    They won't pricematch to a store that doesn't have stock and can't give an ETA, this is just business sense since anyone can advertise a price for something they don't have.

    And they have to go and check because it's in their own interest to check. What you can do is buy the TV and pay full price and submit the claim for the undersale within 30 days and get a credit.
     
  4. Adam

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 8,975

    This is correct, they do send someone to check the price. That's why it must be available instore and have a physical shelf edge label to prove the price.
     
  5. tigerstyle

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 8,964

    Location: UK

    this I like the sound of, is it easily done?

    I'm not saying their policy is completely naff, but the shop is 200metres up the road, they could easily go check, anytime, its a big chain store (RS) not a homemade shop where the prices are written in pencil and obviously ludicrously low.

    Them sending staff out to check that kind of competitor is wasting more money than the price of the phone call.
     
  6. Caged

    Capodecina

    Joined: 18 Oct 2002

    Posts: 24,287

    Its in their own interests to keep the amount of undersales they do to a minimum. Would you rather they took yours and everyone else's word for it or continued to offer an unmatched 5 year warranty on their TVs?
     
  7. dbmzk1

    Sgarrista

    Joined: 28 Oct 2002

    Posts: 9,218

    Location: Stockport / Manchester

    I've had 2 price matches from JL and neither involved them sending a person out, though they did phone the other store on both occasions. Could have been a policy change or a local store policy.
     
  8. tigerstyle

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 8,964

    Location: UK


    will have to go in tomorrow and wave cash... :)
     
  9. DB_SamX

    Sgarrista

    Joined: 17 Feb 2006

    Posts: 8,305

    Location: Winchester

    Off topic, but as a previous salesperson, cash is not as good as card because:
    - it can be counted wrong,
    - it can get stolen,
    - it's a pain to count at the end of the day.

    As a result, we preferred card payments in store.
     
  10. Alexrose1uk

    Sgarrista

    Joined: 26 Apr 2004

    Posts: 8,693

    Location: Milton Keynes

    I bought my TV from JL. I price matched it to a managers offer. All I had to do was give them the details after I'd checked the other branch had stock (although they offered to deliver from Scotland! haha), and they contacted me the next day via email to confirm the deal was good to go.

    As I remember my 42" PZ80 cost me less than £600, pukka TV, it's inspired several mates to get plasmas now, and doesnt suffer from IR anywhere near as much as say LGs. I do get some IR, but only because it's had longer gaming runs on it etc, and its not heavily noticeable in the vast majority of cases, unless I really have solely played one thing. A couple of days of getting that UI off the screen and doing other stuff and it's good to go again :)