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BT Boardband question ?

Discussion in 'Networks & Internet Connectivity' started by BEN_UK, 1 May 2006.

  1. BEN_UK

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,975

    Location: Nottingham

    Hello,

    Friend of mine is with BT Boardband and is trying to get wireless internet setup in his house.

    The modem he has at the moment is the BT Voyager 100 USB ADSL Modem, connects to his PC via USB.

    He has 1x desktop PC, 1x laptop (wireless) and Xbox 360 (wireless)

    Hes been out and brought a wireless router but its for cable internet not ADSL, the shop wont refund him either/exchange.

    What are the chances that he rings BT and asked for a wireless router they would give him one for free ? if he sends his old router back ??

    Thanks Ben
     
  2. Bony Maloney

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 9,841

    Location: Welsh Wales

    I have just upgraded to the BT Voyager 2091 and it cost me a "one off payment" of £10. If the guy has had this item less than 7 days I believe he can exchange it, if it isn't "fit for purpose" <--- Somebody else could maybe clarify this. I was already a BT customer, so the Wireless router was cheap.
     
  3. Burbleflop

    PermaBanned

    Joined: 7 May 2003

    Posts: 4,247

    Location: Away from here

    Snowballs chance in hell I think. Whilst he's asking for freebies, can I have a new car?

    I'd do back to the shop where he bought the router from and not take no for an answer. I don't know what your statutory rights would give in this instance, but it'd be worth a read.
     
  4. Shootist

    Gangster

    Joined: 25 Apr 2006

    Posts: 100

    Don't tell me but I'm guessing No competitor talk please!
     
  5. BEN_UK

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,975

    Location: Nottingham

    Like the sound of that.

    Will get him to give them a call.
     
  6. Burbleflop

    PermaBanned

    Joined: 7 May 2003

    Posts: 4,247

    Location: Away from here

    Reading the FAQ might be a good idea:
     
  7. Gavstar

    Wise Guy

    Joined: 20 Oct 2002

    Posts: 2,310

    Location: Suffolk

    I would imagine that it is perfectly fit for purpose, just not the purpose he wanted it for. So unless he was misled by sales staff then I don't think there is any legal recourse available
     
  8. Bony Maloney

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 9,841

    Location: Welsh Wales

    I am tied in to a new 12 month contract with BT also :D I went from 2mbps to the unguaranteed 8MBmbps service. £29.99pm. 40Gig download limit. I kept my old email settings and my monthly payment is as it was. I am seeing between 5---7.5mbps as indicated by my network software. Downloads are always dependant on the "uploader" but my speeds are hugely better and considering my payments haven't changed it's free speed<-- :D