I was with BT Broadband for a year before subsequently changing to Eclipse. Anyhow a few months went by when I was landed with my quarterly bill which included 3 months of BT broadband usage whom I am not with. I had telephoned them before asking to cancel service and stating I wanted a mac code so I could transfer to another ISP. Which they subsequently gave me the pleading story of "Sir we can give you..." and so on. I got my mac code and decided for me and my locality Eclipse would be a cheaper and better substitute. With the kind invoicing of me for a service I do not use I decided to give BT a ring they were kind enough to apologise and would refund me and this would show on my next bill. A week down the line no letter as stipulated mentioning a return and no crediting my account, still the debit was appearing as £108 (line rental and 3 months of BT broadband). So I rung again gave details explained the situation woman said a letter would be in the post to me so on and so on (same reply as before). Its now Wednesday that was Friday night, still no letter. Money taken out my account for £108. Have been told the money will be credited into my account and it will show in my next bill. No letter, no money they basically stollen my money. Since Jan 18th I have been chasing this and not sure what to do next. I intend to ring them up again tonight and speak to a Supervisor. I would have expected a letter to have been sent that saturday or at least monday since it is them who are incompetant. Any suggestions on the above scenario on what to do?