1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can an Outlook email be "edited" by the sender after it has been read?

Discussion in 'Networks & Internet Connectivity' started by stockhausen, 17 Apr 2020.

  1. stockhausen

    Capodecina

    Joined: 30 Jul 2006

    Posts: 11,500

    I have been asked a question by someone to whom this has happened.

    Basically, he had some months ago booked two separate round trips to and from the US.
    • Yesterday he received (and read) two emails advising him that the outbound trip had been cancelled and that he could reschedule the flights -or- click a button to receive a voucher for future use - valid for a year and refundable after a year if not used.
    • He didn't take any action because he was waiting to see what they were going to do about the return legs.
    • Sure enough, some time later, he received (and read) another two emails making the same offer for the return legs.
    • Not being quite sure what he wanted to do, he took no action for a couple of hours.
    • When he subsequently went back into the first email and clicked on the "Claim a voucher" button - it led to a page that was no longer available.
    • On the off-chance that one of the other emails might work, he went into the other "Outbound" flight email and realised that the sentence about the voucher had disappeared from that!
    • He checked the other emails and discovered that that particular sentence had now disappeared from the first three emails but not from the last (fourth) one received.

    I know that using some email software, it is possible as a sender to "Recall" a message. However, I didn't realise (had never even considered the possibility) that it might be possible to "amend" an email after it has been opened and read.

    Does anybody know anything about this?
     
  2. Quartz

    Capodecina

    Joined: 1 Apr 2014

    Posts: 12,114

    Location: Aberdeen

    Sounds more like it was a link and the text about the offer came from the link. They expire the link and the offer disappears.
     
  3. stockhausen

    Capodecina

    Joined: 30 Jul 2006

    Posts: 11,500

  4. Janesy B

    Caporegime

    Joined: 19 Apr 2008

    Posts: 25,499

    The email can't be edited but if the content is an image from a web server for example that can be changed.
     
  5. chroniclard

    Capodecina

    Joined: 23 Apr 2014

    Posts: 17,140

    Location: Hertfordshire

    Recalling email is is pretty hard. Only works in specific conditions.

    Either a time limited offer, an image that has changed or he misread it maybe.
     
  6. neil_g

    Capodecina

    Joined: 9 Dec 2007

    Posts: 10,158

    Location: Hants

    yup this. you can easily expire an offer in a retail platform/CMS within certain timeframes.
     
  7. stockhausen

    Capodecina

    Joined: 30 Jul 2006

    Posts: 11,500

    I will check the "link" idea".
    As it happens, he is not an inexperience IT (or email) user.
    Certainly from what he told me, the "text" of the email altered - it has now changed on the fourth email as well ;)

    He originally bought the tickets using American Express so he will just claim the money off them :p