Can any internet wizards help me

[ONESHOTKILL]

My mams internet is on talk talk and for about 3 months it's constantly dropping out I checked all setup and router today but I have no idea what the router stats mean , can anyone see anything obvious that would make her connection drop constantly

 

[bremen1874]

Nothing obvious. The downstream noise margin is low, but still within the normal range.

What do mean by constantly? Every 10 minutes? Once a day? Any pattern to it?

Have you checked for a voice fault? It's worth doing a quiet line test; you'd dial 17070 on a BT line, not sure about TalkTalk. Any noise (buzzing, crackling, etc.) should be reported as a voice fault (don't mention broadband).

Have you tried the master socket test port?

What have TalkTalk said?

 

[ONESHOTKILL]

Hi

It's dropping seems to be random just loses the internet connection on the router green light goes red then few secounds it's back on again. Doesn't seem to be a pattern. I haven't spoke to talk talk yet I will have to ring for her. When I lived there I know I had bethere as isp and the line kept dropping and they said my line couldn't handle the speed so they reduced the upload or something and was fine but since I moved out a couple years ago talk talk took it over and it's been terrible

 

[topgun06]

What is your dial tone like?

 

[Sp00n]

Got a phone connected without a filter?

 

[JasonM]

Do you ever have any crackle or background noise when using the telephone?