crashuk said:£5.71 per hour on a 40 hour week, in the city of london and the Financial Sector.
You've (inadvertantly) hit the nail on the head. This job is in the *financial* sector, not IT.
For city banks, IT is an enabling department. A bank's IT department isnt there to make money - its there to enable the banks employees to do their jobs, allowing *them* to earn the bank money.
Most of the software will be built by external consultancies, and you can be sure that *those* staff will be on more than minimum wage. All this job is for is to solve the 80% of problems that can be solved by local, in-house, support, so as not to incur the (considerably larger) costs of going back to the suppliers 2nd/3rd line support.
At this level, an IT helpdesk worker is on a par with a cleaner - they're necessary for the job, but easily replaceable. Hence the low wages.