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Consumer Advice

Discussion in 'General Discussion' started by Burnsy2023, 18 May 2006.

  1. Burnsy2023

    Man of Honour

    Joined: 17 Nov 2003

    Posts: 36,599

    Location: Southampton, UK

    About an month ago I needed a new gearbox for my Volvo S40. I looked online and found a site that sent your requirements to various breakers and then they'd phone you their quotes.

    I got a reasonable quote for the gearbox from a company called Universal Spare based in Liverpool. They said it was straight of a 1996 S40 which had done 36K miles. It was amazing low milage so I thought great!

    I wanted it to be delivered before the easter bank holiday and they said that it wouldn't be a problem. A week after the the bank holiday it finally arrived :rolleyes:

    I spent two days fitting it and I noticed it had new bolts so had obviously been reconditioned. After I fitted it it came to the testdrive. The was however a problem. Only one gear could be engaged and it seemed like it was 5th and Neutral wasn't neutral. It was reverse!

    I couldn't be bothered to fit another gearbox so I sent it into a garage and they aquired another gearbox and fitted it. £600 later and I'm left with a gearbox that's obviously faulty and needs to be returned for a full refund.

    I phoned them up on the day that I discovered the fault and they said I would have to ring back (it was a Saturday)

    I've phoned them so many times and it seems hard for them to do anything. At one point they asked me "Why didn't you let us send you another gearbox?" I said "Becuase you deliver stuff a week later and to be honest I didn't want the hassle".

    I've arranged for the gearbox to be collected twice. Both times they didn't show. I'm going to give them one more chance to pick it up.

    I've also found some disturbing reviews of the company online and people's difficulties getting refunds.

    I know that under the Sale of Goods Act I'm entitled to a full refund as the Box was faulty and I don't need to pay delivery costs as per the Distance Selling Regulations.

    What shall I do if they keep fobbing me off? Can I get the box delivered to them by a courier who will want payment on delivery?

    Any advice?

    Burnsy
     
  2. mauron

    Gangster

    Joined: 9 Mar 2004

    Posts: 423

    Location: Beccles

    Small claims court.
     
  3. mauron

    Gangster

    Joined: 9 Mar 2004

    Posts: 423

    Location: Beccles

  4. Burnsy2023

    Man of Honour

    Joined: 17 Nov 2003

    Posts: 36,599

    Location: Southampton, UK

    any other ideas bar court?

    Burnsy
     
  5. iSam

    Soldato

    Joined: 12 Aug 2004

    Posts: 6,098

    Go to their garage/shop and have a good go at them and threaten them with court if they dont give you a refund. With a bit of luck that will work!
     
  6. Burnsy2023

    Man of Honour

    Joined: 17 Nov 2003

    Posts: 36,599

    Location: Southampton, UK

    I would but they're in Liverpool and i'm in Southampton.

    Burnsy
     
  7. iSam

    Soldato

    Joined: 12 Aug 2004

    Posts: 6,098

    Well in that case I dont think you have a choice, a small claims court it is!
     
  8. Burnsy2023

    Man of Honour

    Joined: 17 Nov 2003

    Posts: 36,599

    Location: Southampton, UK

    Does anyone else have any useful links?

    Burnsy
     
  9. Burnsy2023

    Man of Honour

    Joined: 17 Nov 2003

    Posts: 36,599

    Location: Southampton, UK

    I'm just writing a letter of complaint, does this sound ok?

    Burnsy
     
    Last edited: 24 May 2006
  10. iSam

    Soldato

    Joined: 12 Aug 2004

    Posts: 6,098

    Sounds good, you can also threaten a small claims court in your initial letter, but that may be better if they dont reply within 7 days.
     
  11. Burnsy2023

    Man of Honour

    Joined: 17 Nov 2003

    Posts: 36,599

    Location: Southampton, UK

    I've been adapting the template letters from the Consumer Direct website, this letter will be followed up with the threat of court action.

    Burnsy