Corsair rma

passifid · 15 May 2018 at 11:05

Just had the unfortunate experience of a h80i v2 fail and taking my i7 4770k with it. Was wondering what the RMA process is like. Also if there is a rep here who can help me with it

Many thanks
Jp

ttaskmaster · 15 May 2018 at 12:42

It can be pretty good, but sometimes it's dire... I believe due to them not having a UK-based RMA centre, or something.
Greybeard and Corsair Nick on here have both been rather good at helping out.

passifid · 15 May 2018 at 17:43

Many thanks @Greybeard @Corsair Nick

n14hta · 15 May 2018 at 20:40

Their RMA centre is based in Bolton, I have returned a few things via warranty and its a swift process.

passifid · 15 May 2018 at 22:36

n14hta said:
Their RMA centre is based in Bolton, I have returned a few things via warranty and its a swift process.

Sounds better than I was lead to believe many thanks boys

Corsair Nick · 23 May 2018 at 22:16

passifid said:
Just had the unfortunate experience of a h80i v2 fail and taking my i7 4770k with it. Was wondering what the RMA process is like. Also if there is a rep here who can help me with it

Many thanks
Jp

Thats unfortunate to hear the pump failed on you. Our standard RMA process entails submitting a support ticket and proof of purchase on our support portal https://support.corsair.com/. We do have a UK based RMA facility, however if there are stock shortages for a viable replacement, or you request an advanced RMA, then the unit will need to shipped to a different facility in Europe. Let me know if you have any other questions, and I can help out.