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Corsair Warranty/RMA requests

Discussion in 'Gaming Peripherals' started by x-st, 23 Oct 2019.

  1. x-st

    Wise Guy

    Joined: 30 Jul 2016

    Posts: 1,316

    I was gifted a Corsair K68 earlier in the year and it's seen daily gaming use every day since February. Last Friday however whilst in the middle of a game my D key collapsed in on itself and it seems that the central column has crumbled on one side. So looking at my warranty leaflet I submitted a help request on the Corsair site on the 18th....I've had no response at all and going back to a membrane keyboard after getting used to my first mechanical is doing my head in!

    Am I supposed to immediately get a ticket from Corsair? Is there anything else I can do? How long should i be waiting for a response?
     
  2. VaderDSL

    Capodecina

    Joined: 18 Oct 2002

    Posts: 15,390

    Location: Manchester

    Think mt last RMA with Corsair I submitted the ticket, I got a ticket confirmation the same day. Then a CS representative took ownership and started the process on day 5 I believe.
     
  3. x-st

    Wise Guy

    Joined: 30 Jul 2016

    Posts: 1,316

    So if I'm not getting a ticket confirmation that sounds wrong....will try with a different browser...

    Thanks
     
  4. VaderDSL

    Capodecina

    Joined: 18 Oct 2002

    Posts: 15,390

    Location: Manchester

    I would have expected an acknowledgement indicating your ticket number at least.