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CRG 9 / new monitor clicking noise.. is it normal?

Discussion in 'Monitors' started by aoaaron, 2 Sep 2019.

  1. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260

    Hey, so I have a perfect panel CRG 9 at last. However, I'm getting some pretty persistent "clicking" sound from the monitor. It seems to be similar to the sound i get with my 65 inch TV when it first turns on.. and maybe once every 30 minutes.. except this is happening.. like 5-10x in the first 10 minutjes it on every so often.

    Is this normal for a new monitor?
    My dad has advised that as its a new monitor, sometimes its just a week break in period as its new.. heat expansion blahblah.. whcih i'll give a it a try with but i dont remember any other monitor in recent memory havign this issue. i've already tried a different power supply which didnt work.

    i also tried switching the display port (dunno why) and didnt work. the click seems to be on the periphery of the monitor. like either isde.
     
  2. JediFragger

    Caporegime

    Joined: 18 Oct 2002

    Posts: 25,216

    Location: y0 Mommas ***

    I can see it settling down after some use but mine hasn't exhibited such behaviour. I'll run it with radio off etc and really listen.
     
  3. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260

    thanks, this really isn't my ocd either. its quite consistent, especially when powering it on. it slowly decreases in frequency but definitley not for the first 10-20 minutes which is just annoying af.

    i can't believe i have to potentially go through a fourth panel.
     
  4. azazl187

    Mobster

    Joined: 19 Jan 2010

    Posts: 2,878

    Try squeezing the edges of the panel together on the bezel. There might be an area that wasn't quite clicked in correctly during manufacturing that is clicking due to heat expansion.

    Otherwise I would say that this shouldn't be happening and you should return the monitor if it persists
     
  5. JediFragger

    Caporegime

    Joined: 18 Oct 2002

    Posts: 25,216

    Location: y0 Mommas ***

    Def no clicking or funny noises from mine.
     
  6. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260

    Also I have noticed a weird smell coming from the right side of the panel? If I smell the bezel it sounds strange? Is this just internals warning up.. or... ?
     
  7. jim-mcintosh

    Associate

    Joined: 25 Jan 2013

    Posts: 41

    Long range diagnosis is always guess work but the clicking and smell suggest to me something is getting too warm. An IR spot meter or thermal camera would be useful but you would need a comparison point.
     
  8. JediFragger

    Caporegime

    Joined: 18 Oct 2002

    Posts: 25,216

    Location: y0 Mommas ***

    I'm having a difference problem where the display isn't coming out of PC sleep properly. The image show as normal for a couple of seconds and then screen goes black :(

    Turning on and off seems to be the only solution atm, played around with monitor sleep settings etc to no avail. Slightly ****ing me off...
     
  9. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260


    thats what I'm thinking.. not sure whether to go through rainforest for the THIRD return.. or RMA samsung. I'm guessing I'll be better protected with rainforest but I'm sure they'll probably ban me at this point due to the multiple returns of this monitor which is ashame.
     
  10. [ui]ICEMAN

    Mobster

    Joined: 18 Oct 2002

    Posts: 2,594

    Location: Florida/UK

    Have you tried the solution I posted in the main thread? Worked for me on this monitor and its predecessor.
     
  11. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260

    I've reseated the power supply and its greatly decreased the frequency of the clicks... although they still do occur. I really dont wanna give up this pertfect panel at present.
     
  12. JediFragger

    Caporegime

    Joined: 18 Oct 2002

    Posts: 25,216

    Location: y0 Mommas ***

    Startup is fine, resuming is my problem (AMD card, latest driver).
     
  13. Zeiram

    Associate

    Joined: 29 Dec 2019

    Posts: 2

    Hi, I just got the same monitor and trying to find something similar about the noises I found this post, so let’s see if I can get some light in all of this...

    Basically, when I power on the screen it starts to click like some kind of electrical pop. Like a mosquito that burns on that kind of uv lights, but quieter. It makes that sound usually in the middle of the screen and one of the corners. But let’s say like after 30 minutes it stops suddenly.

    I was thinking that it was related with the amount of power being managed by the monitor. So the highest settings you use, the higher it will tick, but no. After some time I tried everything (movies, browsing, gaming) and no more ticks. So I decided to shutdown everything and wait, and after 5 minutes the sounds appeared again with the monitor powered off.

    Something wrong with the plastics used? Still electrical issue? I pretty lost about what it could be behind...
     
  14. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260

    It seems like a heat thing, or at least that would make sense in that its thermal expansion and clicks when its expanding (heating) and then going back to normal (cooling).

    However the noise doesn't sound like that at all and sounds like an electrical pop.

    At least your stopped after 30 minutes. Mine never properly settled on 3/4 CRG9s I handled. It would definitely decrease in timing but would continue.

    Also after re-seating the power supply, it didn't properly sort out the issue so I refunded it.

    The CRG9 sums up to me everything which Samsung is. Great innovation with awesome product ideas but hampered by poor build quality, poor design and poor QA.
     
  15. Zeiram

    Associate

    Joined: 29 Dec 2019

    Posts: 2

    So seems that it could be something with the plastic. I have found a support thread in Samsung about this kind of noises on the TVs from the last year and half, and seems that they have serious issues with this noises.

    https://eu.community..com/t5/TV/Sam...icking-ticking-noise-both/td-p/426860/page/11

    there is any guide or tutorial to open the monitor and check the clips of the enclosure? A technician told me that they are manufacting them screwless and basically all the plastic is attached by clips around the edges.
     
  16. cityshlacker

    Associate

    Joined: 27 Jan 2020

    Posts: 3

    Hey everyone.

    I received my CRG9 last Friday and I used it over the weekend.
    First of all I think the visual quality of this monitor is great, and with things like "eye saver mode" it makes it perfect for working on it as well as gaming on full blast.

    So I started experiencing this very annoying clicking sound as well.
    It sort of jumps from left to right and happens every 10 seconds after turning it on and lasts for about 10 minutes, after that it seems to calm down but still sort of does it on and off.
    If I switch to the aforementioned "eye saver mode" it starts the clicking again in the 10 seconds intervals for about 10 minutes I'd say - so it's not related to using more power necessarily, but just using different amounts of power - I suppose eye saver would be similar to turning it off in perhaps, so it would be expanding and contracting with heat as everyone has suggested?

    I recorded it here: https://clyp.it/qie3npve?token=195e2734b1d3b854695921fd0cbdbfd3
    (happens at 9-10 seconds, then at 25 seconds and finally at 38-39 seconds)

    Has anyone else had this and perhaps can confirm that it might disappear after a couple of days/weeks/months (hopefully not months) of useage or found a solution yet?
    Or am I going to have to live with this if I choose to stick to this monitor, as the 3/4 monitors handled by aoaaron would suggest?
     
  17. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260

    I kept mine on overnight and then constantly on for a couple of days in a row to see if it would settle. It didn't.

    If yours sorts itself out after 10 minutes, then its not really the end of the world. Mine kept going (albiet less frequently). But I know in a PES match (6 mins) it happened LOADS.
     
  18. cityshlacker

    Associate

    Joined: 27 Jan 2020

    Posts: 3

    I think you're right, it's not the end of the world actually, especially considering how much I love the panel visually for games and productivity.
    I basically only play WoW and PoE and both of those games look stunning on this.
    Yesterday I tried Doom 2016 on it and it did a great job in convincing me to keep it.

    I've come to realize that when I don't keep switching to and fro eye saver mode, making it cool down and warming it back up again, it doesn't do it as loudly and for as long.

    Also when it's cold in the room it does it more frequently - my office is fairly cool.
    I do wonder whether wallmounting it would change the frequency as well.
     
  19. aoaaron

    Mobster

    Joined: 19 May 2012

    Posts: 3,260

    I couldn't cope with it for the price paid, so returned it and got a 55'' OLED which I feel is a much better experience (same physical width as CRG9).

    I miss the curve though. Either way its a great screen. If I were you'd, I'd think about returning it and just waiting for the G9. If it comes in too high of a price, get the CRG9 again and hopefully its a non clicky one.
     
  20. cityshlacker

    Associate

    Joined: 27 Jan 2020

    Posts: 3

    The G9 looks fantastic!
    I do believe that the price is going to be fairly steep for that one though, but if I could afford it, that would be the end all be all for sure.

    The clicking completely stopped for me currently after reconfiguring my setup (using different cables and rearranging everything slightly) - I've been using it all day and it's completely gone at the moment.
    I don't think plugging it straight into the mains with a longer kettle lead solved it, neither did the new DP cable, but it was most likely just useage.
    I've stopped messing about with the settings and switching it on and off like a maniac and now I can confirm that it settles after 30 minutes fully, without any further clicks happening after turning it on.
    It'll maybe do one every 2 hours, if that.

    I think what I had was just anxiety over the new product working properly, and frankly I still think that any amount of clicks even for 10 minutes after startup should be unacceptable at the higher end range, which I believe this monitor sits at, or used to sit at at one point in time at least.

    However I do only use headphones at my desk, so that'll help bridge that gap, and today I was incredibly happy with how I could run my work program, have my references up and have my outlook on the left to not miss any work mails.

    I will still consider fully what to do by the end of this week, but I'm pretty much sold on wanting to keep this one - it's a substantial jump in quality from my Predator x34, which I had for many years now and totally adored as well.

    I do hope that you yourself will get the G9 though so that I may read about it on this forum. :p