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Dead Asus 5850, possibly my fault, and can't RMA, what can I do?

Discussion in 'Graphics Cards' started by Marvin, 6 Jun 2010.

  1. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    Recently I put an Arctic Cooling Twin Turbo Pro on my 5850. When I put it back in the card had power (fans were spinning), but no output.

    I took the cooler off, put the stock heatsink plate back on (after modifying it to allow the heatpipes to pass over), and cleaned off the old thermal paste (noticed some had got around the chip area) and tried again.

    This time the card was fine, and has been fine for about 2 weeks. This morning, I went to fire up my computer and nothing on screen. I checked all the power connections etc, then removed the GPU and used the onboard GPU - suddenly, we've got video, and the system POSTs and Boots.

    Therefore GPU is dead (tried it again, and still nothing, so can only assume GPU is dead - since I'm writing this on said PC, using onboard GPU).

    So question is, do Asus do a non-warranty return? Would they just tell me to **** off and buy a new one? Do splits etc? Obviously can't RMA as the stock cooler has been modified, so what to do?

    Do I just mark it up as experience, and try and sell the card as non-working on a well known auction site?

    Main issue is, I'm short of money at the moment, so can't afford to buy even a 5770, let alone a replacement 5850.

    Screws up my watercooling expansion plans too...

    Thanks for any advice
    Simon
     
  2. TaKeN

    Capodecina

    Joined: 18 Aug 2005

    Posts: 13,157

    Location: Shropshire

    Send it back under warranty? You don't need to tell them you removed the cooler.

    EDIT - Oh.. you hacked the standard cooler a little? when modifying :o
     
  3. MeatLoaf

    Capodecina

    Joined: 1 Dec 2005

    Posts: 14,276

    Location: Stoke on Trent

    Put the stock cooler back on and hope they dont notice its been modified :)
     
  4. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    It's pretty obvious, even from the outside that it's modified - the stock plate has been cut where the RAM is, so the heatpipes would clear it. I then used one of AC's RAM heatsinks.
     
  5. AgedIdiot

    Wise Guy

    Joined: 31 Oct 2007

    Posts: 2,345

    Location: Gods County(Allegedly)

    Just in case - Do try it in another computer

    You never know - could be slot.

    Fingers crossed

    BTW what's the motherboard?
     
  6. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    True, though I'm pretty sure - will give it a go in my brother's computer in a minute...

    Any other ideas though? Anyone dealt with Asus in this kind of way before?
     
  7. decrypt3r

    Hitman

    Joined: 14 Nov 2006

    Posts: 528

    Location: Newcastle, England

    i hate reading topics like this :( reminds me of the terrible experiences ive had in the past

    i hope all is well, id rather it was the psu and not the card

    but from what u said its pointing towards the gpu
     
  8. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    It's definately the GPU - I'm writing this on the same PC using the integrated GPU (it's an MSI 890GXM-G65), and everything is hunky-dory. Just not the 5850...
     
  9. Guitarman0

    Wise Guy

    Joined: 4 Dec 2009

    Posts: 1,669

    Location: Worcestershire

    You could always see if someone would lend/sell you a stock cooler.....
     
  10. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    It's a bit underhand to try and fob the retailer off with that though isn't it?

    (Though I'd probably try it)
     
  11. Guitarman0

    Wise Guy

    Joined: 4 Dec 2009

    Posts: 1,669

    Location: Worcestershire

    I suppose XD
     
  12. Sean_UK

    Mobster

    Joined: 6 Jul 2006

    Posts: 2,507

    Location: South East

    Perhaps pick up a stock heat sink plate off an auction site, about your only hope really.
     
  13. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    Just looked on there - didn't see anything unfortunately...
     
  14. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    So yeah, anyone got a stock 5850 cooler I can borrow/buy? :D
     
  15. rounddodger

    Wise Guy

    Joined: 15 Jun 2007

    Posts: 1,201

    Location: Liverpool

    Good luck mate, this kinda stuff makes me want to buy a card with a pre-installed waterblock!
     
  16. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    I do think someone should do a single slot 5850 with a waterblock on it. At the moment, you can't have a single slot 5850, which is a shame (unless you hack the DVI connector off).
     
  17. Monkeynut

    Soldato

    Joined: 7 Nov 2007

    Posts: 6,550

    Location: Unknown

    See if you can find another broken card with an intact heatsink and transplant it over?
     
  18. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    It's certainly another option to consider. It looks like I may be able to get the stock plate, as Cesar67 is offering his.
     
  19. Buckster

    Sgarrista

    Joined: 20 Aug 2006

    Posts: 9,041

    I'd be honest - tell them what you've done - see what happens

    think twice about watercooling the next 5850 ...
     
  20. Marvin

    Mobster

    Joined: 27 Nov 2009

    Posts: 3,872

    Location: Maidstone, Kent

    I wasn't even watercooling it...