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Dead pixel

Discussion in 'Monitors' started by times_champion, 28 Feb 2006.

  1. times_champion

    Gangster

    Joined: 30 Oct 2004

    Posts: 368

    I recently got a new Dell PC, and it came with a 19inch TFT. The first one started 'fizzing' after a day or two, and giving out a smell of burning - I had that one replaced!! My new one has now arrived and it is fine, however I have noticed one stuck pixel (a sort of purple/red) in the lower left of the screen. I have tried a programme that can 'excite' the pixel, but it hasnt done any good. It isnt spoiling my enjoyment of games, DVD's etc - and it only shows up on bright yellow or white screens, but is there anything else I can do to remove it? Is it normal on large TFT screens?
     
  2. Baddass

    Don

    Joined: 12 Jan 2003

    Posts: 20,095

    Location: UK

    you can try gently massaging and flicking it, that can SOMETIMES help if it's a lazy pixel, worth a try
     
  3. times_champion

    Gangster

    Joined: 30 Oct 2004

    Posts: 368

    Cool - cheers. Are they fairly standard on largish TFT's?
     
  4. Baddass

    Don

    Joined: 12 Jan 2003

    Posts: 20,095

    Location: UK

    hit and miss, no different from other sizes really, just something that you have to live with sometimes though :(
     
  5. times_champion

    Gangster

    Joined: 30 Oct 2004

    Posts: 368

    The massaging and flicking doesnt seem to have helped - shame. I have never had a TFT screen before - is it a normal thing to get dead pixels?
     
  6. triggerthat

    Soldato

    Joined: 26 Aug 2005

    Posts: 6,870

    Location: London

    Its normal yes. Dell said in order for my 24" to be replaced, I had to have 5 dead pixels.

    One is enough! :p
     
  7. times_champion

    Gangster

    Joined: 30 Oct 2004

    Posts: 368

    Oh well - I guess 1 isnt to bad. I dont actually notice it unless Im looking at it anyway, and like I say - it only shows up on light coloured screens.
     
  8. Cyber-Mav

    Capodecina

    Joined: 30 Jul 2005

    Posts: 15,430

    Location: Midlands

    another reason why i don;t bother with tft screens. 1 dead pixel is more than enough to justify a RMA.

    no way am i going to pay loads of cash for dead pixel tft.
     
  9. scousegit

    Wise Guy

    Joined: 16 Oct 2005

    Posts: 1,317

    hi, you could try a program called UDPixel, it's freeware, this program allows you to run a 1x1 pixel ( refreshing) and set the responce time on this pixel, you then put the "pixel" or cursor over the lazy or stuck pixel and let the program run for a few hours, I have heard of some people using it and it worked. It however never worked for me.


    try a search on google for it.



    Cheers
     
  10. Beerbaron

    Soldato

    Joined: 28 Feb 2006

    Posts: 5,971

    Location: Beds

    most companies have a certain number of dead pixel before you can rma it. there are a few that do offer a guarantee tho.......at an extra cost.

    i had one dead pixel on mine about a week after buying it. think i might have to give that software ago.
     
  11. scousegit

    Wise Guy

    Joined: 16 Oct 2005

    Posts: 1,317

    beerbaron, when you ring the manufacturer up and tell them you have an issue regarding dead pixels with your monitor. You should not say "I have one dead pixel will you please replace it" What I do is give them the spiel, I tell them I have dead pixels around the centre of the screen ( I always make sure I know what there dead pixel policy is before calling them ) They always say not a problem as it's there policy normally that more than 1 dead pixel in the centre is not acceptable or there abouts.


    You then get your old monitor swapped out with a new one, they wont identify the problem until they get the monitor back, by that time it's too late you have a new monitor. I have never had a monitor company call me up and question the faulty monitor that has gone back to them.


    Cheers
     
    Last edited: 28 Feb 2006
  12. Beerbaron

    Soldato

    Joined: 28 Feb 2006

    Posts: 5,971

    Location: Beds

    they probably sell it on aswell
     
  13. queamin

    Mobster

    Joined: 17 Nov 2005

    Posts: 3,511

    Still using 21" crt at moment dead pixel policy stopping me get one.
     
  14. Vigil

    Associate

    Joined: 2 Jan 2006

    Posts: 82

    There is the manufacturer's "dead pixel policy", and there is the law. You can return the monitor within seven days of receivership to the retailer. See here for more.
     
  15. djohn

    Hitman

    Joined: 7 Oct 2005

    Posts: 619

    Location: Norwich UK

    I agree, phone and tell them you have a "Dead" pixel. After all you don't know the difference between a dead pixel and a sub pixel do you? It might just work, good luck anyway.
     
  16. gizmo1990

    Hitman

    Joined: 1 Aug 2003

    Posts: 829

    This whole dead pixel thing does my head in.

    I'm in the market for one (probably a Dell) but for me, even 1 dead pixel is too much. If I'm paying for something it should be damn well perfect.

    If I was to buy a Dell monitor from here and it was faulty would I be rma'ing it to overclockers or Dell??
     
  17. scousegit

    Wise Guy

    Joined: 16 Oct 2005

    Posts: 1,317


    my sentiments exactly, over the last 2mths I have had 4 Belineas, 1 Ferrari, 1 Toshiba 32" HDTV LCD, and 1x 42" HDTV and 1x 2405FPW all send back for either deadpixels or major backlight bleedin.


    Some people just accept the issue and do nothing about it, I cause a fuss or just send the faulty item back under the DSA for a full refund.


    And I have got a refund on everything I have had to send back so far.


    Cheers
     
  18. djohn

    Hitman

    Joined: 7 Oct 2005

    Posts: 619

    Location: Norwich UK

    If you were to return under the distance selling regs then it would be to OC, if as a faulty item then direct to Dell. They will send a new monitor within the first 14 days, after that a refurbished one but it should be as new. Normally what happens is the courier drops off the replacement and picks up your return at the same time.
     
  19. gizmo1990

    Hitman

    Joined: 1 Aug 2003

    Posts: 829

    Good to know guys thanks.

    Glad I'm not the only one who thinks its a nonsense. Some people I've talk think 1 or 2 are acceptable. :confused: Personally I think they're barmy. If you pay for something brand new it should be in perfect condition.

    Looks like its Dell for me. Now if only they'd announce these new models of theirs...
     
  20. StevenG

    Mobster

    Joined: 25 Jan 2006

    Posts: 3,119

    Location: Gateshead, Newcastle

    it doesnt matter that it is brand new. the manufactures cant help dead or stuck pixels. if they tested and threw away every monitor that had dead/stuck pixels the monitors would cost 5x as much... you know what i mean :confused: