Deliveroo charge on CC

cyber69 · 1 Jun 2021 at 19:33

Anyone having issues with Deliveroo charges on their CC? My wife just got a charge on her CC which she never uses, the only other transaction being a few days before on Amazon.

I checked mine and I can see a charge from Deliveroo in pending, so just one on each CC. We both use our ipads mainly for shopping but do have a desktop PC which I use mainly for gaming.

Done a couple of virus scans on it and picked up nothing.

FBi7 · 1 Jun 2021 at 19:43

Disregard, got confused with something else.

FBi7 · 1 Jun 2021 at 19:47

As above.

robfosters · 1 Jun 2021 at 19:50

cyber69 said:
Anyone having issues with Deliveroo charges on their CC? My wife just got a charge on her CC which she never uses, the only other transaction being a few days before on Amazon.

I checked mine and I can see a charge from Deliveroo in pending, so just one on each CC. We both use our ipads mainly for shopping but do have a desktop PC which I use mainly for gaming.

Done a couple of virus scans on it and picked up nothing.

My details were picked up by a remote access program being installed without me knowing called Screen Connect.

Feek · 1 Jun 2021 at 19:52

FBi7 said:
There was a thread about something similar recently. By @Feek or @robfosters I think.

Wasn't me. I didn't have malware on my computer.

cyber69 · 1 Jun 2021 at 19:55

Done a defender scan and a malwarebytes scan and no infections found. Only common place both CC's where stored together is on Amazon. My wife never uses that CC anywhere else so i've changed my Amazon password but it has 2-step authentication on it anyway?

Efour · 1 Jun 2021 at 20:26

Sleepwalking, sleep snacking is the only logical answer.

cyber69 · 1 Jun 2021 at 20:41

Interesting that my wife’s CC is only stored on Amazon where mine is also held. If it was a keylogger then they would need the 3-digit code off the back which is not entered when ordering from Amazon using a stored card. So does this suggest an Amazon hack?

dlockers · 1 Jun 2021 at 20:47

She has probably "inadvertently" signed up for Deliveroo premium, having selected "yes I'll take the free trial for free delivery right now.

Let me guess, it is about £11.49?

cyber69 · 1 Jun 2021 at 20:52

Both amounts are £30ish. Also never ordered or registered any CC on Deliveroo.

Efour · 1 Jun 2021 at 20:54

What was ordered and from where.

Order some new credit cards right away too.

watercooledman · 1 Jun 2021 at 20:55

was it robfosters

cyber69 · 1 Jun 2021 at 21:13

One very large gin and 2hrs20min to get through to the fraud team and both cards now cancelled and new ones ordered.

The thing that interests me is that the wife’s CC was never used until a couple of days ago on Amazon and then the next day a Deliveroo charge was put on it. It’s details are only stored on Paypal and Amazon and the chap in the fraud team says the 3 digit code would have been needed to place an order with Deliveroo. So this looks like a website hack to me as opposed to a localised hack of my PC where the 3-digit code is never displayed when placing an order or never asked to be confirmed so a keylogger is also ruled out.

The fraud guy also seemed very cagey when I asked so my money is on a very large hack.

Malevolence · 1 Jun 2021 at 21:22

This is why I never tick the box to 'remember card details' on any site.

robfosters · 1 Jun 2021 at 21:28

cyber69 said:
One very large gin and 2hrs20min to get through to the fraud team and both cards now cancelled and new ones ordered.

The thing that interests me is that the wife’s CC was never used until a couple of days ago on Amazon and then the next day a Deliveroo charge was put on it. It’s details are only stored on Paypal and Amazon and the chap in the fraud team says the 3 digit code would have been needed to place an order with Deliveroo. So this looks like a website hack to me as opposed to a localised hack of my PC where the 3-digit code is never displayed when placing an order or never asked to be confirmed so a keylogger is also ruled out.

The fraud guy also seemed very cagey when I asked so my money is on a very large hack.

I’m with Monzo and you can cancel and order new debit cards within the app within a minute.

It’s so good.

cyber69 · 1 Jun 2021 at 21:33

robfosters said:
I’m with Monzo and you can cancel and order new debit cards within the app within a minute.

It’s so good.

Yeah, just adds to the theory that a large hack has occurred when it takes over 2hrs to get through on phone.

Surveyor · 1 Jun 2021 at 22:03

robfosters said:
I’m with Monzo and you can cancel and order new debit cards within the app within a minute.

It’s so good.

Handy when you need a regular supply of new cards.

[FnG]magnolia · 1 Jun 2021 at 22:24

robfosters said:
I’m with Monzo and you can cancel and order new debit cards within the app within a minute.

It’s so good.

A number of banks won't allow re-issue or new issue of credit cards through an app for the very reasons stated in the OP. I'm not sure why you think this is a positive.

dlockers · 1 Jun 2021 at 22:25

Surveyor said:
Handy when you need a regular supply of new cards.

Werewolf · 2 Jun 2021 at 13:30

cyber69 said:
One very large gin and 2hrs20min to get through to the fraud team and both cards now cancelled and new ones ordered.

.

Who is your card issuer?

Whenever I've had to contact the fraud team it's usually been a few minutes at most, as IIRC the fraud teams tend to be the one part of the banks CS that they actually man fully as fraud costs the credit card company money