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dell 2709W dead pixel

Discussion in 'Monitors' started by croggy, 22 Sep 2009.

  1. croggy

    Gangster

    Joined: 28 Mar 2009

    Posts: 118

    Just noticed a dead pixel on my 2709W. Iv had it for just coming up to a year in a week. I have a 3 year premium panel warranty.

    I don't know whether to bother getting a new screen because of one dead pixel or not! It is annoying, but I don't know if its just me being picky.

    Anyone else had the same problem and used the dell premium panel warranty? I can't be bothered with a huge hassle as I go back to uni next week.

    Thanks
     
  2. Mr Paul

    Soldato

    Joined: 19 Oct 2002

    Posts: 5,502

    Location: Reading UK

    Dell will send you a new monitor before you send the old one back. RMA it ;)
     
  3. petriodet

    Wise Guy

    Joined: 25 May 2009

    Posts: 1,103

    can you get rma for one pixel? if i where you i'd look into the small print cause i don't think you can.
     
  4. Hotwired

    Sgarrista

    Joined: 17 Aug 2009

    Posts: 7,764

    A number of pixels are allowed to be dead but try anyway, don't ask don't get :)
     
  5. croggy

    Gangster

    Joined: 28 Mar 2009

    Posts: 118

    yeah it says theres a 24x7 phone number to call? I tried phoning the normal dell number as I don't know what that number is! Its only open from 8am-6pm. I'll phone tomorrow unless anyone knows what the phone number is?
     
  6. jak731

    Soldato

    Joined: 17 Mar 2007

    Posts: 5,480

    Location: Plymouth

  7. croggy

    Gangster

    Joined: 28 Mar 2009

    Posts: 118

    I'm quite frankly amazed with dell's customer service. I phoned them yesterday about 1pm about my dead pixel problem. They said they would send out a new monitor and it arrived today 10.30am. I live in Aberdeen, Scotland aswell.

    New monitor is the A02 revision. An upgrade from A01, the buttons on the monitor seem to work better.

    No dead pixels either!

    Well done Dell!
     
  8. croggy

    Gangster

    Joined: 28 Mar 2009

    Posts: 118

    Oh and they were speaking about the industry standard is 7 dead pixels and up to (I can't believe this but this is what they said) a 1cm square dead spot on the screen! The only reason they changed my monitor for one pixel is because the 2709W has premium panel guarantee, which means even one dead pixel gets me a new screen! :)
     
  9. Aod

    Sgarrista

    Joined: 7 Oct 2004

    Posts: 8,675

    Location: London

    as far as i know, the industry dead-pixel limits is one for every 100,000 thousand is allowed to be dead, with additional restrictions on proximity and pixels near the center of the screen.

    thus, Dell's monitor support is outstanding.