Dell G5 5505 driver issue Windows 10 Home

holty · 21 Sep 2020 at 11:32

Hi all,

After installing the latest AMD drivers from there website Windows update then tries to install an older version of the drivers is there a way to stop Windows update from doing this?

The windows drivers seem to have a problem using the 5600m card it just uses the onboard instead.

Django x2 · 21 Sep 2020 at 15:46

Yes, what version of Windows are you using?

holty · 21 Sep 2020 at 15:48

I'm using the latest verion 2004 Windows 10 Home.

Django x2 · 21 Sep 2020 at 22:07

Cool, you probably don't have as much granular control as with Pro or Enterprise, but you should search the registry for:
Key: HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate

The value:
ExcludeWUDriversInQualityUpdate should be present, set to 0. If it's not, right click, add DWORD value with the name and set to 1. This disables WU from downloading drivers during Windows Update

Either way 0 = download drivers, 1 = don't download drivers

holty · 22 Sep 2020 at 09:22

Hi Djanjo x2, the path you've put isn't on my registry, please bare with me I'm not great at these things.

Django x2 · 22 Sep 2020 at 17:57

Are you definitely in hkey local machine? If you are, you can add the folder key too. Just add the windows update folder then the key into the folder.

Also, open regedit as admin to make sure it's not hiding keys you don't have access to.

darael · 22 Sep 2020 at 18:41

@holty
The path you navigated to was Computer\HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows. The one you want is in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate.

Though I don't see the above WindowsUpdate folder shown above, so you might have to create it yourself.

holty · 22 Sep 2020 at 19:13

I had to run regedit as administrator for it to show HKEY_LOCAL_MACHINE but it still doesn't show WindowsUdate, this is getting a little bit above me now lol.

So I need to create it and how would I go about doing that? I'm really sorry to be a pain.

Django x2 · 22 Sep 2020 at 19:40

holty said:
I had to run regedit as administrator for it to show HKEY_LOCAL_MACHINE but it still doesn't show WindowsUdate, this is getting a little bit above me now lol.

So I need to create it and how would I go about doing that? I'm really sorry to be a pain.

Right click on the Windows folder in your screenshot, new folder then the rest as above

holty · 22 Sep 2020 at 20:04

Right I think I'm going to leave it I'm so confused, when I right click on the Windows folder there is no option to create a new folder.

Django x2 · 22 Sep 2020 at 20:12

You want "key" there, key is WindowsUpdate, then right click the new key you've created and do new DWORD as I posted earlier

holty · 22 Sep 2020 at 20:15

Thank you sooooo much think I'm getting there now ha ha ha

holty · 22 Sep 2020 at 20:21

So is this right now?

Django x2 · 22 Sep 2020 at 20:35

Yep, now from an elevated CMD prompt run gpudate /force or restart whilst press and holding down shift

Once restarted, check the reg key still exists. Then do what you need to do to remove the driver, install the one you want on there, and then run a Windows update

holty · 22 Sep 2020 at 20:40

Sorry I have no idea what that means, I'm a total dummie with anything like this.

Do I just hold down shift and resart?

Django x2 · 22 Sep 2020 at 20:43

holty said:
Sorry I have no idea what that means, I'm a total dummie with anything like this.

Do I just hold down shift and resart?

Yep that'll do it, then select "continue" when you see the tiled screen

holty · 22 Sep 2020 at 20:47

You guys are amazing thank you so much, shall I try windows update now see if it tries to update the drivers or not?

Django x2 · 22 Sep 2020 at 21:31

holty said:
You guys are amazing thank you so much, shall I try windows update now see if it tries to update the drivers or not?

Yep, give it a whirl. I will say, don't be surprised if it doesn't work because Home has limitations

holty · 22 Sep 2020 at 21:34

Oh yes it worked its put them in the optional update part where you have to tick the box to update, thanks again to everyone who helped me solve the problem.