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Dell S2716DG warranty queries

Discussion in 'Monitors' started by atomic7431, 15 Nov 2018.

  1. atomic7431

    Mobster

    Joined: 18 Feb 2004

    Posts: 2,907

    Location: Lincolnshire

    Dell S2716DG

    My son hah this screen and today we noticed its developed a fault.
    Where the middle of the screen is, you can clearly see the screen is in 2 halves where it meets now.
    The 2 halves do not align properly so one side is higher/lower than the other and when you type as an instance, if the letter that falls there is an M it looks like an N as the rest of the letter is missing. Also whne in a game you can see the lines and details do not line up any more.

    This was a year old as of yesterday, what are dell like for returns and is there a specific link etc i need to use?
    also how loing if anyone knows, is their turn around?

    Thanks for looking.
     
  2. atomic7431

    Mobster

    Joined: 18 Feb 2004

    Posts: 2,907

    Location: Lincolnshire

    Having now hunted the internet i see it can be an nvidia g-sync screen issue that sometimes is fixed with a simple turn the screen on and off, will monitor this and see hoiw many times it does this over time.
    It did indeed re align the 2 sides properly again.
     
  3. esoteric

    Wise Guy

    Joined: 5 Aug 2004

    Posts: 2,454

    If you need to RMA it in future try OcUK first, make a post in the customer section part of the forum. That monitor for warranty says on-site with Dell. May sound dumb but I don't know if on-site means at OcUK, so customer section part of forum ;)

    That monitor has been discussed a bit over the last few days as some peeps are considering buying it so I have some questions for you. Have you noticed any colour banding? and do you know what panel revision your monitor is? I believe they are numbered A01 to 9.

    Thanks.
     
  4. atomic7431

    Mobster

    Joined: 18 Feb 2004

    Posts: 2,907

    Location: Lincolnshire

    There is no colour banding on this screen at all that i can see, i will get you the revision number in a bit when my son had finished gaming lol
    To be fair it looks good visually, better than i thought it would as i have an ips screen.
     
  5. atomic7431

    Mobster

    Joined: 18 Feb 2004

    Posts: 2,907

    Location: Lincolnshire

    The revision number is A07 :)
     
  6. uniQ

    Mobster

    Joined: 8 May 2011

    Posts: 4,910

    Location: HQ

    If it's faulty contact Dell they'll send a replacement out next business day and collect the faulty one.
     
  7. atomic7431

    Mobster

    Joined: 18 Feb 2004

    Posts: 2,907

    Location: Lincolnshire

    Thanks, so far restarting has solved the issue, very odd.
     
  8. Adam123

    Hitman

    Joined: 11 Jan 2009

    Posts: 874

    How are you getting on with this? I'm close to buying one :)
     
  9. atomic7431

    Mobster

    Joined: 18 Feb 2004

    Posts: 2,907

    Location: Lincolnshire

    Seems to be ok now, first time i noticed it and restart fixed it. Read a few nvidia g-sync issues with the same issue i had.

    The screen itself is very good, image seems crisp and colours are good, i have an ips screen here and really its not far off it at all.