1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

E22.biz have you used them ?? ive got problems help

Discussion in 'General Discussion' started by winter zombie, 22 Apr 2017.

Thread Status:
Not open for further replies.
  1. winter zombie

    Associate

    Joined: 21 Apr 2012

    Posts: 32

    Location: Mansfield,Nottinghamshire

    Hi

    i placed a order with E22.biz on tuesday and payed via paypal (thank god)
    then later that evening i had a email saying they had received my order and is now being processed
    with a order number

    so its now saturday and still nothing. i emailed them yesterday asking were my order is but no reply !

    my order total is just under £20 but £4.50 of that is postage cost
    all ive ordered is Sleeving Sample Pack,Stealth Combs Clear,Teleios - Gold.

    and so i expected it to be here by now.

    what to do as they dont have a phone number and they are not replying to emails !?!?!
     
  2. Destination

    Capodecina

    Joined: 31 May 2009

    Posts: 20,048

    Maybe it is not dispatched yet?
     
  3. winter zombie

    Associate

    Joined: 21 Apr 2012

    Posts: 32

    Location: Mansfield,Nottinghamshire

    well like i said it was ordered on tuesday and it was all in stock
    nothing should take that long to post out,and the non reply to my email poor for any company.
     
  4. pastymuncher

    Man of Honour

    Joined: 12 Jul 2005

    Posts: 18,668

    Location: Aberlour, NE Scotland

    I ordered from OCUK on Monday and it only turned up yesterday. Give it another couple of working days before worrying.
     
  5. neil_g

    Capodecina

    Joined: 9 Dec 2007

    Posts: 10,098

    Location: Hants

    Maybe they're a bit busy. Not all companies have an army of staff.
     
  6. touch

    Capodecina

    Joined: 28 Oct 2006

    Posts: 11,482

    Location: Sufferlandria

    Their website says 1-2days for dispatch and 1-3 business days for delivery. That gives you a delivery window of Thursday to next Tuesday.
     
  7. winter zombie

    Associate

    Joined: 21 Apr 2012

    Posts: 32

    Location: Mansfield,Nottinghamshire

    well i ordered it tuesday, so it should of been dispatch no later than thursday. and then royal mail first class delivery 1-3 days. so from friday-saturday (today) or monday so no later than monday. but so far ive not had any dispatch notice or a reply back from my email.

    i do hope they are busy and i hope business is good, but i think its a basic customer service to keep the payed customer in the loop with whats happening with their order. if they can not handle the amount of business they have then more staff or if this is not possible then at least update their store front so customers know .

    its also because i expect the same service as i get from overclockers.co.uk Removed.

    great service from them all with fast dispatch times and delivery, and they keep the customer informed on whats happening with their order.

    well i will have to see if anything turns up monday or if i get a reply back from my email.
     
    Last edited by a moderator: 22 Apr 2017
  8. Puzzled

    Soldato

    Joined: 9 Jul 2003

    Posts: 7,257

    From the website it looks like a very small company that deals mostly with custom work. Poor form for the lack of communication (take it you've checked your spam folder) but I wouldn't worry about it just yet.

    All through paypal anyway so no worries about getting your money back but it will probably turn up in a few days.
     
  9. pastymuncher

    Man of Honour

    Joined: 12 Jul 2005

    Posts: 18,668

    Location: Aberlour, NE Scotland

    If nothing turns up in a few days or they do not reply to you here is their Facebook page and here is the owners Twitter page.
     
  10. winter zombie

    Associate

    Joined: 21 Apr 2012

    Posts: 32

    Location: Mansfield,Nottinghamshire

    Hi

    yes i have messaged them on facebook and twitter.
    this is the auto reply i got from facebook...

    ""Thanks for contacting E22.

    One of the team members will review your message shortly.

    For a quicker reply please email [email protected].

    Thanks - E22 Team [​IMG]""
     
  11. Jono8

    Caporegime

    Joined: 20 May 2007

    Posts: 32,443

    Location: Surrey

    At what time did you contact them on Friday? You do realise it is the weekend right ? :p
     
  12. winter zombie

    Associate

    Joined: 21 Apr 2012

    Posts: 32

    Location: Mansfield,Nottinghamshire

    yes of course i understand its the weekend but that should not stop them from working, most of us work on the weekend. and with the power of the magic internet i would assume they can receive my message on their phone,laptop or home pc. and with the owner Nate George been on twitter and E22 facebook page who i have messaged.

    maybe in just expecting a good high standard of service that im used to getting when shopping online but not getting from this company
     
  13. touch

    Capodecina

    Joined: 28 Oct 2006

    Posts: 11,482

    Location: Sufferlandria

    No, most people work monday - friday.

    He probably does receive messages but most people wouldn't work on their days off either.
     
  14. memyselfandi

    Sgarrista

    Joined: 10 Oct 2005

    Posts: 8,683

    Location: Nottingham

    No it is not about having a "good high standard of service", you seem to be expecting a level of service that a larger company would give you from what appears to be a very small company. Not every company works weekends, particularly small specialist ones, and just because it is possible to check emails at any time doesn't mean that they will or even if it is reasonable to expect them too.

    Frankly you are coming across as overly demanding and unrealistic.
     
  15. Jono8

    Caporegime

    Joined: 20 May 2007

    Posts: 32,443

    Location: Surrey

    lol. I'm out.
     
  16. winter zombie

    Associate

    Joined: 21 Apr 2012

    Posts: 32

    Location: Mansfield,Nottinghamshire

    i dont think im been demanding or unrealistic at all, ive brought and payed for some products and and in return i expect them to be with me in a fair time.

    lets see what tomorrow brings.

    Most people don't work just monday to friday, you must be very naive. almost 99% of all shops in your town just like my town don't close on a friday and then re-open on monday again.
    millions of people work at the weekend and some have to work 6 days a week, every week.
    people who have a job that's only monday to friday are very few and far between.
     
    Last edited by a moderator: 25 Apr 2017
  17. memyselfandi

    Sgarrista

    Joined: 10 Oct 2005

    Posts: 8,683

    Location: Nottingham

    I'm sorry but lol .... Yes some people do work weekends ... but to say that people who work only Monday to Friday are few and far between ...

    Again, you don't seem to realise that this is a small company with just a couple of employees. You whole point is moot anyway as their website clearly states their hours as being 9am-5pm Mon-Fri so if you got no reply on Friday then you wouldn't get one until tomorrow.
     
  18. Em3bbs

    Soldato

    Joined: 26 Dec 2011

    Posts: 5,106

    Location: City of London

    You ordered on Tuesday, the website clearly states:
    1-2days for dispatch and 1-3 business days for delivery.

    So if they sent it Thursday going by what they clearly state it might not turn up until Tuesday and that's when you should start moaning, not now. You are coming across as ridiculous as has been pointed out by a few people now.
     
  19. Jono8

    Caporegime

    Joined: 20 May 2007

    Posts: 32,443

    Location: Surrey

    All of that is irrelevant as their website states - "Office Hours : Mon – Fri : 9am – 5pm"
     
  20. HoneyBadger

    Mobster

    Joined: 2 Aug 2016

    Posts: 2,953

    Location: Kent

    I've used them before several times without a problem. The owner is a young chap called Nate. It's his side line business, he also co-owns hex gear.

    Comms are always really bad but I've never not got an order.
     
Thread Status:
Not open for further replies.