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ebay issue, advice please - sold a camera

Discussion in 'General Discussion' started by Snow-Munki, 13 Nov 2010.

  1. Snow-Munki


    Joined: 18 Oct 2002

    Posts: 10,054

    Location: At home


    I recently sold a camera and in the advert I said that it was used but didn't realise you can get shutter counts so didn't put this in the advert.

    As i'm still quite new to dSLR's, anyway it was sold on ebay and the member never asked any questions anyway he has just emailed me saying that he wants a £50 refund or will send it back because of the high shutter count ( just over 40,000 )

    Otherwise he will contact ebay buyer protection to resolve this.

    Where do I stand on this as I think the advert said it was used and description was to the best of my knowledge. He paid via paypal if that is any help ??

  2. eatcustard


    Joined: 20 Feb 2010

    Posts: 4,504

    Location: Darkest Worcestershire

    Its his responsibility to ask you a question.

    He did not, so tell him to take a run and jump.
  3. tibbsey


    Joined: 11 Oct 2008

    Posts: 2,526

    Location: Scotland (not Scottish)

    He's an idiot and he should have asked prior to bidding.

    You've done nothing wrong by not including the shutter count and he's bought it as described.

    Unfortunately if he does go crying to ebay, it's 90% that they'll side with him.
  4. PhillyDee


    Joined: 12 Feb 2007

    Posts: 14,169

    Location: South Shields

    The buyer didn't ask, and you did not state. Phone up eBay and tell them they are trying to extort money.
  5. Raikiri


    Joined: 5 Jul 2005

    Posts: 17,775

    Location: Brighton

    He's trying it on, could have easily asked before buying.
  6. Morba


    Joined: 7 Mar 2003

    Posts: 28,189

    Location: Krispy Kreme drive thru

    If the advert says it's used then it's as described. There is no rule that you have to put the shutter count is there?
    If it was a concern it should have been questioned before bidding
  7. sketch145


    Joined: 2 Mar 2009

    Posts: 577

    Totally his responsibility to ask before purchasing, and anyone buying a DSLR second hand should know this. He's trying it on, you shouldn't refund him. Besides, 40k is hardly a high shutter count...
  8. JBuk


    Joined: 28 Nov 2002

    Posts: 11,057

    Location: Cumbria

    put your paypal money or whatever into your account then close the account
  9. jellybeard999


    Joined: 7 Feb 2004

    Posts: 7,771

    Location: NE

    If it's that important, he either takes a chance and lives with it, or asks before buying. Reply saying the item was as described and he should have asked before bidding.

    I presume you didn't describe usage in any way did you? Hardly used, little use, low shutter count etc?
  10. Snow-Munki


    Joined: 18 Oct 2002

    Posts: 10,054

    Location: At home

    Thanks, helped a lot.

    worried that he will still try and go to ebay and either give me negative feedback and/or get a refund through ebay. Is there a t&c I can post to show him where I stand ?

    Thanks again
  11. PhillyDee


    Joined: 12 Feb 2007

    Posts: 14,169

    Location: South Shields

    You can always ask eBay. Was the message sent through My Messages?
  12. Snow-Munki


    Joined: 18 Oct 2002

    Posts: 10,054

    Location: At home

    It was on my messages. But he has now opened a case with ebay before i could respond

    I have now respond to him .. but don't think he will reply .. is it worth escalating the case?
  13. Vonhelmet


    Joined: 28 Jun 2005

    Posts: 48,107

    Location: On the hoods

    Tell him to go ski into a tree.
  14. Lopéz

    Man of Honour

    Joined: 17 Oct 2002

    Posts: 27,841

    Location: LE9/OTK

    The buyer is at fault. Actuations were not discussed in the auction, and he did not ask.
  15. Snow-Munki


    Joined: 18 Oct 2002

    Posts: 10,054

    Location: At home

    I've escalated the case now and hope that ebay will side with me. I'm not holding my breath tho.
  16. 233


    Joined: 21 Nov 2004

    Posts: 13,122

    Location: Glasgow

    used camera in being used non shocker,

    if i sell a used car you wouldnt moan at me because it had 40000 miles on teh clock now would you?

    you'd simply not care and buy on overall condition or you would ask such an important question before you hand over your monies.

    good luck OP
  17. shorttricky

    Wise Guy

    Joined: 15 Feb 2010

    Posts: 1,052

    Just make sure that you keep responding to the ebay case whenever it's updated. Keep calm and stick to the facts. State clearly he didn't ask about shutter counts.

    I suspect he's trying it on to get you to give him a partial refund - don't. It was advertised as used, he's bought it as used. His fault for not asking.

    Tell him you will offer a full refund once it's returned to you in the condition you sent it, and once you have confirmed the serial number is the same. Even if you don't have it, it'll make him think twice about pulling any fast ones.

    The worst that happens is ebay will make him return it, trackable and at his own expense. It won't look bad on you.

    If he threatens you with negative feedback, report him to ebay - they do not look kindly on feedback extortion. If he gives you one anyway, respond to it calmly and factually. Now sellers can't neg they're becoming more common; how you respond says more about you than the neg.
  18. Guest2


    Joined: 6 May 2009

    Posts: 16,703

    He might have a case if you put something like "Only used a few times" on the description. Otherwise ignore him
  19. Aod


    Joined: 7 Oct 2004

    Posts: 8,675

    Location: London

    what DSLR is it? most of them are rated for like 100,000 shutter actuations minimum.
  20. FoxEye


    Joined: 17 Feb 2006

    Posts: 26,793

    Location: Cornwall

    There are quite a few horror stories around of eBay siding with the +buyer+ without even checking the facts.

    Seems the seller is likely to get screwed whether he's in the wrong or not. eBay also reserve the right to take funds from your paypal account to cover the cost of refunds - without your permission!

    Be afraid!