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Eclipse speed issues?

Discussion in 'Networks & Internet Connectivity' started by Lanz, 16 Jan 2006.

  1. Lanz

    Soldato

    Joined: 26 Nov 2002

    Posts: 6,855

    Location: Romford

    Anyone else getting poor and erratic download speeds on Eclipse lately?

    Ive currrently averaging about 60-70kbs on a 1MB connection :(
     
  2. Spudgun

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,488

    same here, about 120k on a 2mb connection
     
  3. Paa`

    Gangster

    Joined: 26 May 2004

    Posts: 232

    Location: Sheffield

    Gaming has been terrible past 2 weeks on eclipse,

    pl permantly everywhere and complete connection drops and ping spikes

    tried everything to resolve it but it's a eclipse issue :/
     
  4. Magsy

    Hitman

    Joined: 21 Oct 2002

    Posts: 891

    Location: Swansea

    Same here, been this way a while now. I've reported packet loss twice to no avail. 40-50k peak on 1mb is 'normal', if I ramp up the connections I can get 75k-ish.

    Thinking of migrating!
     
  5. hominid

    Mobster

    Joined: 22 Nov 2002

    Posts: 2,666

    Location: South UK

    I've not noticed slow speeds, 230+k on newsgroup downloads - haven't played games lately so not sure about pings..
     
  6. wigster

    Wise Guy

    Joined: 13 Jul 2005

    Posts: 1,039

    Location: Devon

    just thought i would share this with you my mate works for eclipse even though he woud get a big discount he would never go with them, he works on the tech side, they installed new stuff about 3months ago and the whole system went down, and when customers phoned up they said it was a fault with bt, so my mate tells me they are allways messing things up, the only reason he is working there is the money and not far from his home in exeter
     
  7. chopchop

    Banned

    Joined: 14 Jun 2004

    Posts: 6,118

    someone do some ping tests......

    im getting 100+ pings to sites which should be 10-20 and only 300kbps download ???
     
  8. Phil99

    Capodecina

    Joined: 29 Oct 2004

    Posts: 10,897

    Strange, I'm getting full download speeds and normal pings :confused:

    Flex1000 sync'd @ 2272kbps.
     
  9. Spudgun

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,488

    getting quite a bit of packet loss here, looks like something could be awry on the the eclipse network somewhere
     
  10. hominid

    Mobster

    Joined: 22 Nov 2002

    Posts: 2,666

    Location: South UK

    Pinging the BBC is fine, tried it upto 30 times and get the same result...


    Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=8ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=7ms TTL=122
    Reply from 212.58.224.131: bytes=32 time=9ms TTL=122

    Ping statistics for 212.58.224.131:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 9ms, Average = 7ms
     
  11. Dougsnake

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,053

    Location: west yorkshire

    my up speeds are fine its the down speeds that are fubar`ed only getting 143kbps from a 2mb line according to adslguides speed tester :( its the first time the speed test has told me to contact my isp! for poor performance.
    Had better performance from 1mb with 2mb flexing :eek:
     
  12. Spudgun

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,488

    when i ping the bbc my average is 23ms and 25% of the packets get lost
     
  13. chopchop

    Banned

    Joined: 14 Jun 2004

    Posts: 6,118

    well pinging it several hours later isnt going to show the same results :rolleyes: from 12 to about 2am pings were up into the 100's. with download speeds of 30kb
     
  14. Phil99

    Capodecina

    Joined: 29 Oct 2004

    Posts: 10,897

    Looks like it is indeed a peak time issue.

    Getting normal pings (14-20ms) to bbc.co.uk, but a reasonable amount of packet loss, and ADSLGuide speedtest is 620k for a 1meg connection :(

    I really hope this isn't a result of all the F2S/Plusnet leechers coming over to Eclipse :(:(
     
  15. Magsy

    Hitman

    Joined: 21 Oct 2002

    Posts: 891

    Location: Swansea

    Argh, pants again. I've just opened a ticket hoping it'll do some good.

    I've been seriously looking at migrating, maybe to an office service.
    I want to click things and have them open instantly! This is the biggest difference I noticed when I went from Nildram to Eclipse, speed tests were the same but Nildram was much more responsive (two years ago)
     
  16. Magsy

    Hitman

    Joined: 21 Oct 2002

    Posts: 891

    Location: Swansea

    Is this an IP Stream, 50:1 product?
     
  17. Phil99

    Capodecina

    Joined: 29 Oct 2004

    Posts: 10,897

    Check out http://bbs.adslguide.org.uk, loads of people there having the same problems :(

    All we can really do is open tickets and try and get them to recognise the issue
     
  18. Dougsnake

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,053

    Location: west yorkshire

    Good lord its getting worse :(

    sunday speedtest results showed

    1144kbps (143kb/sec)
    242kbps (30.3kb/sec)

    just done another test 5 mins ago

    717kbps (89.6kb/sec) :eek:
    246kbps (30.8kb/sec)

    2mb line :mad:

    least im not the only one but that doesnt make it any better does it ...............

    Ping statistics for 212.58.224.131: ---bbc.co.uk
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 639ms, Average = 237ms
     
    Last edited: 17 Jan 2006
  19. wigster

    Wise Guy

    Joined: 13 Jul 2005

    Posts: 1,039

    Location: Devon

    ive just found out that they know there is a problem and so my mate has told me, they are having issues and WONT be sorting it out yet, time to move to a better isp
     
  20. mightynimrod

    Mobster

    Joined: 31 Jan 2003

    Posts: 4,259

    Location: Notts J27 M1

    I migrated from Eclipse 2 months ago due to the poor excuse for tech support they have.

    I moved house to one with a 1mb line, dropped connections every 10 mins but it was random, did a massive thread on it in the hope someone could help me.
    Did everything right from my end, tried 3 new routers, checked wiring in sockets, isolated master socket with router in - they told me that it was BT all along.
    After a month of this Eclipse told me that BT had recommended i drop to 512kbps, it took them a whole month for them to figure this out :confused:
    I wasnt happy but reluctantly agreed, in between the regrade i got a stable 1mb connection and the email from Eclipse stating that they had been the fault of the problems over the past week or so, so i was happy!
    I thought the problems were over and they had given me the 1mb connection i desired, AAAAAAAAARGH - they still went ahead with the regrade and droped my connection to 512kbps.
    That was the last straw so i upped and left to Zen.
    1mb, stable, superb tech support.
    I'm now happy albeit paying s tad more per month.

    Moral of the story is LEAVE ECLIPSE-THEY ARE CRAP!