@ChrisD. @Merlin5 @ristac @Jez
PFP are shocking, so i decided to switch to them as they were the cheapest by far for me. Registered with them and saw the DD date wasn't what i wanted as i want all utlities to go out shortly after i get paid. No way to change the DD date on the website, so submitted a web form to ask them to change it. 5 working days later nothing has changed and no response, so i sent another one, 3 working days later no response. Rang them yesterday and the woman on the phone said their systems awere down when i said i wanted to cancel my move to them as im within the 14 day window.
Just called them today to do the same thing, this time i said i wanted to discuss my first bill, they took the account number and then once they were in my account told them i want to cancel and why. The guy i spoke to was fairly rude and sounded like he couldnt be bothered so i have no faith hes cancelled it and have subsequently asked bulb to object to the transfer. The real kicker is that i could hear another guy in the background and everytime he had a call where he confirmed the caller wanted to cancel the move, he said the systems are down and to call tomorrow. I heard him say this 3 times in the time of my call yet the guy i was speaking to confirmed they weren't down when i lied to him about my reason for calling!
This is disgusting as well... if you need to contact them even once then they can decide at a whim to remove the online discount
Complete shower of ********, sod them