Gigabyte Gaming OC 2080ti Problem -do I RMA?

malccy · 22 Feb 2020 at 15:52

hi

am sat here with a bad headache, a 2080ti with 2 of it's fans going 100% and the third sat idle. The noise is deafening.

Had the card since early December 2019. Everything has kind of been fine upto now; installed Assassins Creed Origins today and noticed a loud noise coming from PC. Situation was as it is now. Despite MSI Afterburners' fan curve it makes no difference.

My NZXT Cam software is reporting fan rpm as 0 although two of the three fans going crazy fast. Cannot alter or slowdown fans using MSI Afterburner. All I can do is switch off pc and restart it whereby initially it is running kind of normal (still only two fans of three spinning) but at a normal speed. As soon as I start a game the rpm of two of the fans spin up and stay like it.

Am I missing something, is there a simple fix or do I have to RMA the card.

Advice would be much appreciated. Many thanks.

Blue160 · 22 Feb 2020 at 16:02

I’d reinstall the driver before RMAing it. Removing and reseating it and checking the power connections would also be good troubleshooting steps to take.

malccy · 22 Feb 2020 at 17:03

Thanks for reply.

Have panicked a bit and having man flu right now is'nt helping.

I have tried reseating but to no avail. I've now reinstalled drivers as you have suggested but initially no difference but then the third fan on the ti came on, I started up cod mw and all seems good withall fans coninuing to spin without turning into a tornado.

I'm not sure if it has always been like it but afterburner and nzxt cam are showing the card at 300mhz idle - sure it never was as low as that before?!

Cannot thank you enough Blue160 - much appreciate your help.

Edit: After setting up Nvidia Control Panel and then rebooting to attach second monitor now showing 1350mhz.

Will just keep an eye on things but the only thing I did as said is install Assassins Creed which have now uninstalled - could that really have messed with the fan power/control on the gfx card?

Grim5 · 22 Feb 2020 at 19:48

Not a game no, as mentioned try fresh drivers or try new bios if that fails RMA

Blue160 · 22 Feb 2020 at 20:13

malccy said:
Cannot thank you enough Blue160 - much appreciate your help.

Absolutely no problem

scubes · 22 Feb 2020 at 20:42

theirs a real good guy called GIGAMAN hes a rep for gigabyte he uses the forums hes helped a lot of ppl with there gigabyte cards id give him a go before rma the card good luck.

malccy · 22 Feb 2020 at 20:56

Seems to be working okay now.

Very strange; cannot really believe that installing a game would be able to switch off one of fans and make other two run at 100%.

BigBANGtheory · 23 Feb 2020 at 08:48

malccy said:
Seems to be working okay now.

Very strange; cannot really believe that installing a game would be able to switch off one of fans and make other two run at 100%.

yeah that’s not right something odd going on

malccy · 24 Feb 2020 at 12:50

Well it's doing it again today. Was fine earlier and managed to play Tomb Raider for about half an hour - all fans spinning and normally. Went to play cod and all fine initially then the wind machine started with two of the Gigabytes' card fans spinning full blast with the third by the power connectors idle.

Have re-installed drivers twice but no difference. If I reboot system the two blasting fans go back to normal speed but the third remains stopped. Nzxt cam software is reporting fan at 0rpm. Found that if I start msi Afterburner the two fans will immediately go to 100% and not go down whilst the third fan remains stopped.

May man flu is getting worse as is my frustration. Please help.

SonicSW20 · 24 Feb 2020 at 12:57

CAM has GPU overclocking and fan curve tuning doesn't it? Running that alongside Afterburner may cause a conflict.

Have you tried it in a "barebones" configuration? GPU driver / Nvidia software only, no Afterburner, no Rivatuner, no NZXT or other software that may be monitoring or controlling anything to do with the GPU?

malccy · 24 Feb 2020 at 15:11

Have just tried the barebones method but same thing. I've just rebooted with just the drivers installed and fan still idle with other two running normal. As soon as push my gfx card now the two fans ramps up - don't feel this safe so exit what i'm doing.

I'm really at a loss - when left the pc off overnight it was all fine for about an hour then back to the problem. Why just one fan stopped and not all three? Why is it fine for a bit after switching on and then back to problem? Why has this problem just started?

malccy · 24 Feb 2020 at 17:52

Update:

Unfortunately after speaking to Overclockers on the phone I have decided to RMA the card. The last time I rma'd something back to Overclockers was over 10 years ago.

Not sure if it's just down to Gigabyte but have been told I may have to wait upto 28 days for replacement. Very friendly and helpful on the phone.

I hope it all goes well. Thanks for responses and help.

malccy · 9 Mar 2020 at 19:18

Update 2:

I ended up returning the card to Overclockers who after some game testing found the same strange fault occurring (one fan stopping to idle whilst the other two fans go hell for leather). The card has been sent onto Gigabyte for repair or replacement. It's a shame that Overclockers were unable to replace it themselves but understand their position. I've heard that Gigabyte have really improved lately with a general turnaround within two weeks of a faulty item - anyone else have recent experience gigabytes repair/replacement service?

heatonpkmassive · 9 Mar 2020 at 21:47

scubes said:
theirs a real good guy called GIGAMAN hes a rep for gigabyte he uses the forums hes helped a lot of ppl with there gigabyte cards id give him a go before rma the card good luck.

As said above, there's a good rep on here who has helped speed stuff up for many on here.

Grim5 · 9 Mar 2020 at 22:35

malccy said:
Update 2:

I ended up returning the card to Overclockers who after some game testing found the same strange fault occurring (one fan stopping to idle whilst the other two fans go hell for leather). The card has been sent onto Gigabyte for repair or replacement. It's a shame that Overclockers were unable to replace it themselves but understand their position. I've heard that Gigabyte have really improved lately with a general turnaround within two weeks of a faulty item - anyone else have recent experience gigabytes repair/replacement service?

repair? interesting. dont think Ive ever had PC hardware repaired, actually dont think Ive ever had any electronics repaired, distributors always replaces for me

Diagro · 10 Mar 2020 at 08:57

It's a few months old?

I'd have pushed for Oc to replace it. Your warranty is with them for the first year....

malccy · 10 Mar 2020 at 09:19

Diagro said:
It's a few months old?

I'd have pushed for Oc to replace it. Your warranty is with them for the first year....

It was purchased on 11/12/2019.

I imagined they would replace it themselves. When staff member told me on the phone that it was going to be sent to Gigabyte for repair/replacement I asked him nicely if Overclockers could simply replace it themselves; he told me that he would ask his manager, I then received an email stating it was going off for repair. I presumed because it's a 2080ti it's a bit pricey item to just send a new one out?

Diagro · 10 Mar 2020 at 09:26

malccy said:
It was purchased on 11/12/2019.

I imagined they would replace it themselves. When staff member told me on the phone that it was going to be sent to Gigabyte for repair/replacement I asked him nicely if Overclockers could simply replace it themselves; he told me that he would ask his manager, I then received an email stating it was going off for repair. I presumed because it's a 2080ti it's a bit pricey item to just send a new one out?

It doesn't matter what the cost is.

Your warranty is with ocuk... Therfore its their duty to replace it. All they have done is take the liability away from themselves.

I'd personally be calling and asking for an immediate replacement.

Grim5 · 10 Mar 2020 at 09:31

malccy said:
It was purchased on 11/12/2019.

I imagined they would replace it themselves. When staff member told me on the phone that it was going to be sent to Gigabyte for repair/replacement I asked him nicely if Overclockers could simply replace it themselves; he told me that he would ask his manager, I then received an email stating it was going off for repair. I presumed because it's a 2080ti it's a bit pricey item to just send a new one out?

ah that could be why. To be quite honest in my experience with after sales support it's far easier to deal with distributors than manufacturers - when you're dealing with a distributor supplied electronic component they don't have expertise or tools to repair so everything is replaced on the spot after testing. Where as when you're dealing direct with the manufacturer and sending an rma back to Givabyte directly then they will try to repair it to save cost since they have the tools on hand.

So where I live we have some brands based in the country and some not - the ones are not are supplied through a distributor and these are the ones that are easy to deal with. The ones located in the country and supply themselves are the pain in the ass.

for example, asus is not located in my country, so when my 2080ti failed the local distributor replaced the card on the spot, it took a couple days and I had the new card in hand. But Dyson is located here so when my Dyson 1 month old vacuum died, they insisted they would repair it and I was stuck with a vacuum for 6 weeks

malccy · 10 Mar 2020 at 09:36

Have just been told by staff member at OcUK that if item over 30 days old it is sent to the manufacturer. They have as always been helpful and polite. With current health situation around the world I may just have to be a little more patient.