Gigabyte x570 Aorus Pro Bios screen black

Darrensen · 4 Jun 2020 at 18:38

Hi all,

I'm running this board on BIOS version F11 and i don't seem to be able to get into the BIOS anymore. Screen goes black when i press the del key.

System
3800x
Corsair 3600mhz x4 8gb
EVGA 1080TI FTW 3

I noticed this reported on a few other forums, but wondered if anyone here knew of a fix?

Thanks
Darren

Darrensen · 4 Jun 2020 at 19:19

Update - would appear that if i remove the most recent 16gb i installed, i'm able to get to the BIOS.

Is this a RAM fault or general bugs with the BIOS?

Thanks

Mcnumpty2323 · 4 Jun 2020 at 19:27

sounds like a ram problem
did you add 16gb of ram to the original ram?
if so even if you got identical ram its not 100% guaranteed to work
try setting the bios to defaults then adding the extra ram

Darrensen · 4 Jun 2020 at 19:29

Hi,

Yes i originally had 16gb and added the identical stuff to the system.

The only change i made to the system prior to the new additional ram going in was enabling XMP profile 1. Do you think it's still worth resetting?

Mcnumpty2323 · 4 Jun 2020 at 19:32

Darrensen said:
Hi,

Yes i originally had 16gb and added the identical stuff to the system.

The only change i made to the system prior to the new additional ram going in was enabling XMP profile 1. Do you think it's still worth resetting?

yes reset it
dont enable xmp
see if it boots before trying xmp

Darrensen · 4 Jun 2020 at 19:42

To report - Done as suggested and it doest like booting into the BIOS with 32gb.
To be clear, it does boot into Win ok, but i get a daily crash dump. I suspect this might be a ram issue?

What do you think?

Mcnumpty2323 · 4 Jun 2020 at 19:49

Darrensen said:
To report - Done as suggested and it doest like booting into the BIOS with 32gb.
To be clear, it does boot into Win ok, but i get a daily crash dump. I suspect this might be a ram issue?

What do you think?

you mean it goes into windows
but you are getting blue screened? though not necessarily immediately?
run memtest and see if it shows errors

Darrensen · 4 Jun 2020 at 19:52

I can boot into windows and use it relatively problem free for a number of hours and then i'll get a blue screen crash dump. These crash dumps have only been happening since the additional ram was installed yesterday.

SonicSW20 · 4 Jun 2020 at 19:53

Run Memtest86 and let it complete and report back.

Mcnumpty2323 · 4 Jun 2020 at 19:56

Darrensen said:
I can boot into windows and use it relatively problem free for a number of hours and then i'll get a blue screen crash dump. These crash dumps have only been happening since the additional ram was installed yesterday.

sounds like the ram then
run memtest to find out for more certainty though
any errors usually show up pretty quickly in memtest

Darrensen · 4 Jun 2020 at 20:22

Got a heap of errors it seems

https://imgur.com/a/cCPWLzF

I presume this confirms a Ram RMA?

Darrensen · 4 Jun 2020 at 20:41

For good measure i'm running mem test with the original 16gb. It's gone beyond where it did last time without any faults.

Seems pretty conclusive i think.

Joxeon · 4 Jun 2020 at 20:48

Try running just the 2 new sticks then running memtest.

Darrensen · 4 Jun 2020 at 20:53

I've just boxed them up ready for return. I suppose i should have eliminated the slots being at fault by putting the new ram in slots used by the existing.

I'm fairly sure it's the memory though. Thanks for your help guys, really appreciate it. I'll post on Sat once i get the new stuff.

Joxeon · 4 Jun 2020 at 20:58

Darrensen said:
I've just boxed them up ready for return. I suppose i should have eliminated the slots being at fault by putting the new ram in slots used by the existing.

I'm fairly sure it's the memory though. Thanks for your help guys, really appreciate it. I'll post on Sat once i get the new stuff.

Did just run memtest with just the 2 new sticks installed?

Ram may not be faulty but just unstable with 4.

Darrensen · 4 Jun 2020 at 21:17

Joxeon said:
Did just run memtest with just the 2 new sticks installed?

Ram may not be faulty but just unstable with 4.

Good point. I'll do that test when the new kit arrives on Sat.

If unstable with 4 dimms, what do we reckon it might be?

Joxeon · 4 Jun 2020 at 21:19

Darrensen said:
Good point. I'll do that test when the new kit arrives on Sat.

If unstable with 4 dimms, what do we reckon it might be?

If that is the case then it may need some manual tweeking.

Darrensen · 4 Jun 2020 at 21:21

Ok, i'll keep you posted. Again thanks for your help on this.

Darrensen · 10 Jun 2020 at 18:40

FYI - new ram arrived and everything seems to be fine. Thanks all for your help