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Graphics card damaged when shipping - can I get refund off royal mail?

Discussion in 'Graphics Cards' started by Vegeta, 27 May 2006.

  1. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    Hi, I recently sold my 7800gtx to someone and they claim its broken, it worked 100% for me though, I was wondering if there is anychance that I could get royal mail to refund me for the broken card as it was fine here, arrived broken there, or am I just being stupid.
     
  2. Malkie

    PermaBanned

    Joined: 24 Oct 2002

    Posts: 394

    Location: Fife, Scotland

    It would depend on what method you used to post it and alo the value you insured it for.

    Claiming againt royal mail isnt the easiest thing in the world so good luck.
     
  3. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    I used special delivery (Its insured upto £500 as standard right?) and it was packed really really well, would I have to prove it worked on this pc before it was sent? Would 3dmark orbs do lol.
     
  4. Fr0dders

    Caporegime

    Joined: 18 Oct 2002

    Posts: 33,301

    Location: West Yorks

    insurance for RM recorded is something pathetic like £25

    but if you sent it registered (special delivery) the insurance is £500 so claiming shouldnt be a problem

    i allways advise people buying off me from MM or whatever to go for SD, as i know what pains RM can be.

    especially as i work for a mail order company, i see it every day.
     
  5. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    Would 3dmark orbs be enough do you reckon lads as evidence? I cant afford to just lose a 7800gtx lol.
     
  6. Fr0dders

    Caporegime

    Joined: 18 Oct 2002

    Posts: 33,301

    Location: West Yorks

    not sure just have to ring them

    but id stretch the truth about how much it works, cos i dnnt see them giving a refund for "orbs in 3dmark" how is the royal mail person gonna know what that is ?

    just explain that its a sensitive electrical device, pc component, that no longer works. dont go into too much detail as you'll shoot yourself in the foot.
     
  7. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    If I say sensitive electrical component, would they just say you should have put fragile on the packaging, if you didnt do this we wont pay you, then I go no I didnt do that?

    Man I hope I dont screw this up.
     
  8. trojan698

    Soldato

    Joined: 21 Oct 2005

    Posts: 5,484

    Location: Edinburgh

    if you had adequete packaging it'll be fine. They reserve the special treatment for SD anyway, part of why you pay the premium for it.
     
  9. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    I hope so, the good thing is the market value is like £290 the cheapest i've seen it, I sold it for £200, could make a profit yet lol.
     
  10. teggs

    Gangster

    Joined: 13 Sep 2005

    Posts: 249

    also remember, royal mail will want to see the packaging to ensure it was adequately packed. make sure the guy who received it hasn't thrown it away.
     
  11. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    If he has then i'm blaming him and he aint getting nout off me lol.
     
  12. dunno

    Wise Guy

    Joined: 25 Mar 2003

    Posts: 1,721

    Location: edinburgh

    What did the guy you sold it to say was wrong with it?

    Maybe the guy you sold it to overclocked it and broke it, maybe he/she has a duff power supply.

    If the package was damaged when the guy recived it he/she should have written that on the signature thing otherwise you will have a tough time getting money off royal mail.
     
  13. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    Hmm, well the guy claims the card doesnt boot, he says his ATI one does and this doesnt, he has a 550W antec and a normal pc so I dont think its the power supply, and he did use the power cable thing.
     
  14. Ghuraba

    Wise Guy

    Joined: 17 Oct 2002

    Posts: 1,090

    Location: Leeds

    I work for Royal Mail and to be honest I think England have more chance of winning the World Cup than you have of getting any money from Royal Mail. Unless you can prove the Parcel was damaged by Royal Mail you have no chance. But, I hope I'm wrong.

    Michael
     
  15. Cyber-Mav

    Capodecina

    Joined: 30 Jul 2005

    Posts: 14,381

    Location: Midlands

    a card not booting up could be any problem. i suggest he try it in another pc or he sends it back to you and if it still works for you then you know he is full of crap and refund him the money minus the delivery charges you have suffered.
     
  16. MeatLoaf

    Capodecina

    Joined: 1 Dec 2005

    Posts: 14,201

    Location: Stoke on Trent

    Yeah id get him to send it back, and make sure you get the sanme card back that you sent
     
  17. pcknight

    PermaBanned

    Joined: 23 Apr 2006

    Posts: 1,084

    Location: Earth

    Tell him to remove all the ATI drivers thoroughly first (Driver Cleaner) turn the pc off and install the 7800 then install the Nvidia drivers. Might help.
     
  18. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    Do drivers matter though? Because the card doesnt even boot this cant be a driver problem?
     
  19. Noni

    PermaBanned

    Joined: 4 Nov 2005

    Posts: 742

    Did he boot in safe mode?
     
  20. Vegeta

    Soldato

    Joined: 6 Nov 2004

    Posts: 5,670

    By boot I assume his pc doesnt start? Hmm I should really find out what the problem is lol.