People moan about bad things but do not often mention the good things so here we go. I have a Samsung Q1 UMPC purchased from OCUK on day of realease. This week it stopped working and wouldnt boot past the BIOS screen. I rang Samsung on Tuesday at about 12pm and they booked it in for repair. 50 MINUTES LATER!! at 12.50pm DHL picked it up and it went off to the repair centre. At 10.30am on Thursday morning I had it back repaired! Less than 48 hours turn around. That is superb and well done Samsung. The hard drive had gone kapput unfortunately, a real bind but at least it was sorted promptly. I wish all companies would be the same because I will defo use them again and again. Just thought it deserved sharing when companies pull out all the stops.