How long it took them to respond to your RMA request?
I've found them to be pretty quick. Send a webnote in the morning, you tend to get a reply a few hours later. Recently, trying to get through to their phone support is rather painful, you can be waiting around 30 minutes, this wasn't the case when i first contacted them... obviously a lot of people are having problems with their monitors.
The biggest problem with HannsG is that the tests their technicians are running on the monitors before they send them back do not work
The last monitor i had from them wasn't too bad, still faulty but bearable. Then a technician called me up to tell me they had a monitor which were in his words 'perfect'. I was in two minds whether to go for this 'perfect monitor' so i questioned him about it for some time - I always assumed that the problem i was having was backlight bleed, but he told me that it was something called 'Shadowing' although i have been unable to find out anything about this on google.
Anyway this is the quality of this so called 'perfect' screen, i am totally gutted that i believed him:
Personally I would be very wary about buying a HannsG monitor if you are planning to watch films or games with..... how can i put this: with any black
I recently discovered that to get rid of the problem at the top, the ideal viewing angle for this screen is to position your eyes about 6 inches from the top left corner of the monitor