Help installing NHS VPN client on Lenovo Ideapad please

SexyGreyFox · 18 Sep 2020 at 13:18

I've helped 3 work colleagues plus myself to setup their NHS VPN for Remote Desktop on their own PCs with no problem.

Today I'm setting up on a Lenovo Ideapad with no luck.
The EXE file [email protected] acts as though it installs but nothing happens! (You are supposed to see traffic lights below right).
Looking at the C:\drive where it is supposed to be installing shows no new Sophos folder being created!
I've obviously re-booted etc

Any ideas?

jpaul · 18 Sep 2020 at 13:50

execute in a command window, for any diagnostics it might give, or, look for log files.

edit maybe

https://community.spiceworks.com/topic/2100664-can-t-install-cisco-anyconenct-vpn-client

I'm not sure this is the same issue we were having when we first started using Cisco AnyConnect, but any of our users who were using a Lenovo Thinkpad had issues. We later determined that the Lenovo RapidBoot and Lenovo RapidBoot Accelerator applications would cause issues with the installation configuration for the AnyConnect Client.

Not sure it's going to help, but I thought it was worth sharing.

SexyGreyFox · 18 Sep 2020 at 14:53

Executed in DOS no different.
it does say This program might not have installed correctly so I try a few things to no avail (this did happen before but forgot to mention it).

This Ideapad doesn't use RapidBoot although it is very fast.

just seen something else:

Installing configuaration files: cannot open conf file

Could be a dodgy file.

SexyGreyFox · 18 Sep 2020 at 15:39

It's all working now, I did something really stupid.

Thanks for your input.

Django x2 · 19 Sep 2020 at 07:37

SexyGreyFox said:
It's all working now, I did something really stupid.

Thanks for your input.

What like? Still using your own PCs for NHS connectivity.

I know it's not your fault, but they really need another huge slap around the face if they didn't learn anything from WannaCry

SexyGreyFox · 19 Sep 2020 at 09:32

It was my colleagues own Ideapad and the writing was very small. There was a choice of two things to download and I chose the wrong one.
When I said it could be a dodgy file I went back to the page.
I thought the top choice included Sophos Endpoint which had caused many staff problems.

jpaul · 19 Sep 2020 at 12:06

Django x2 said:
I know it's not your fault, but they really need another huge slap around the face if they didn't learn anything from WannaCry

hopefully - multi factor authentication is mandated