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[Helpdesk Software] Information Resource Manager

Discussion in 'Windows & Other Software' started by Spike_UK, 23 Jan 2006.

  1. Spike_UK

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,715

    Location: Hemel

    I wasn't sure if this was best posted in Software or Web Design, but I thought software was more apt.

    Anyway....I'm looking at setting up a Asset Management/Helpdesk System on our intranet at work. I stumbled across a piece of php software on Sourceforge which looks like it'll do the job perfectly.

    It's called IRM (Information Resource Manager) - http://irm.sourceforge.net.

    I've set this up and got it working perfectly....until it come sto connecting it to LDAP for authentication (something it supports).

    Just wondered if anyone has had any knowledge in this piece of software, or can point me in the direction of a similar product. I've tried on the forums for this software, but they help there is pretty lacking...
  2. Dennisthemenace


    Joined: 30 Nov 2005

    Posts: 160

    You mean like Microsoft Office.
  3. Spike_UK

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,715

    Location: Hemel

    We already use Outlook for Helpdesk call logging (Jobs dished out via Tasks).

    We're looking for something that can collate information about our computers. The software posted sniffs the network using SNMP and collates all our hardware. Users can then register faults against that hardware.
  4. Andyt_uk

    Wise Guy

    Joined: 14 Dec 2003

    Posts: 2,133

    Location: Malvern

    i'm in the process of coding my own helpdesk software for my final year project and it comes along with LDAP authentication :D

    if you can post the code for where its doing the authentication i'll take a look, little too hungover to download and go through it atm.
  5. triggerthat


    Joined: 26 Aug 2005

    Posts: 6,863

    Location: London