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Holiday Inn Sucks

Discussion in 'General Discussion' started by Blackstar_solar, 12 Apr 2006.

  1. Blackstar_solar

    Hitman

    Joined: 7 Nov 2005

    Posts: 728

    Location: Southampton, UK

    I booked two nights over the phone at a Holiday Inn Express in London and was told the price included Full English Breakfast and a meal on the first night.

    When I arrived at the hotel they didn't even have a kitchen or restaurant!!! So both things were out.

    I feel I've been mislead...any advice?
     
  2. Tesla

    Capodecina

    Joined: 19 Jan 2003

    Posts: 17,410

    Location: Bristol, UK

    Best bet is to speak to your local trading standards people. They are often very helpful.
     
  3. Belmit

    Man of Honour

    Joined: 7 Nov 2002

    Posts: 7,612

    Location: The Winchester

    Sounds more like you've been flat out lied to!
     
  4. Bes

    Soldato

    Joined: 18 Oct 2002

    Posts: 7,300

    Location: The Ghetto: AKA Brixton

    Agree.

    I stayed at a holiday Inn Express in Belfast last week- all my colleagues got given the bloody Hilton! I must say it did suck but at least they had a restaurant.
     
  5. Wossi

    Mobster

    Joined: 27 Oct 2003

    Posts: 4,996

    Location: East Mids.

    From my experience the Holiday Inn Express do not have restaurants and breakfast is usually a continental style breakfast. If you want one with a restaurant it has to be a normal Holiday Inn.
     
  6. Blackstar_solar

    Hitman

    Joined: 7 Nov 2005

    Posts: 728

    Location: Southampton, UK

    Yeah that's what they told me at the hotel, but when I was sold the 2 nights I was told the above!
     
  7. Oblivious

    PermaBanned

    Joined: 25 Oct 2003

    Posts: 4,028

    Location: East Midlands

    The Hilton is very nice in Belfast, BUT there are far better hotels than the Hilton. Its totally over-rated.
     
  8. jamoor

    Sgarrista

    Joined: 22 Jun 2005

    Posts: 8,824

    Location: Nottinghamshire

    try calling holiday inn head office, its most likely a franchise.

    I havent had bad experiences with holiday inns, they are pretty reliable
     
  9. MATTeL

    Mobster

    Joined: 2 Aug 2004

    Posts: 2,978

    Location: Herts

    Holiday Inn and Holiday Inn Express usually have affiliated "pubs" next door to them that provide the catering.

    May be instead of ranting on a forum you should speak nicely to the people at reception, they are in a much better position to help you than any of us.
     
  10. DaveyD

    Man of Honour

    Joined: 19 Jan 2003

    Posts: 12,647

    Location: Warwickshire

    Yeah, if you didn't even speak to the receptionists about it, then that's rather silly in my opinion, but if you did, then you'll need to do some complaining.
     
  11. Blackstar_solar

    Hitman

    Joined: 7 Nov 2005

    Posts: 728

    Location: Southampton, UK

    Did mention it to the hotel themselves, i'm currently writing a letter to their head office
     
  12. Wryel

    Wise Guy

    Joined: 26 Mar 2005

    Posts: 1,663

    I've been to dozens and they're all like this, not sure what the staff were on about!
     
  13. Jimmeh

    Wise Guy

    Joined: 3 Jan 2004

    Posts: 1,805

    Location: Chislehurst

    I stayed in a Holiday Inn in Glasgow a few months ago (stag do). Trust me, you do not want to eat their breakfasts.
     
  14. TheMagicPirate

    Wise Guy

    Joined: 9 Jun 2005

    Posts: 2,207

    Location: A Beer Garden in the Toon

    I stayed at the holiday Inn in London just after Christmas and got a cracking deal! Online price for 2 nights was under the cost of just one night that was advertised on the board at reception.

    Breakfast was £30 for two but boy was it a feast (Price wasn't too bad really)

    EDIT: Never mind. Didn't read post properly. Express :rolleyes:
     
  15. Kol

    Capodecina

    Joined: 8 Jan 2003

    Posts: 13,972

    Location: London

    The one in Poole is alright. I stayed there for a week on business and it was ok. I did find myself only having two breakfasts though. They were fine, I was tired though. Bloody older colleagues leading me astray with their business expenses :D
     
  16. DaveyD

    Man of Honour

    Joined: 19 Jan 2003

    Posts: 12,647

    Location: Warwickshire

    I stayed in one a few weeks ago in Southampton... though it was all paid for by the company I was having an interview with the following day, so I got £150 worth of stay in the hotel with free breakfast in the morning :D... pitty I had eaten far too much the night before and wasn't up for to much of a big breakfast :(
     
  17. Bes

    Soldato

    Joined: 18 Oct 2002

    Posts: 7,300

    Location: The Ghetto: AKA Brixton

    I'm sure there are, but my point still stands I got the 2* joint whilst they got the Hilton :)
     
  18. Oblivious

    PermaBanned

    Joined: 25 Oct 2003

    Posts: 4,028

    Location: East Midlands

    Well, the Express by Holiday Inn near the Hilton isnt too bad. Ive been there too. :) Swings and roundabouts.

    Just go and join your colleagues for dinner at the Hilton :) Or there is a lovely italian in town that Im trying to think the name of, but cant.

    Edit* Sorry I just realised that your not the original poster :) Forgot who was who after reading it earlier.
     
    Last edited: 12 Apr 2006
  19. starscream

    PermaBanned

    Joined: 8 Mar 2003

    Posts: 4,055

    Location: Looking at the internet

    Yeah, I would complain in writing to the head office. Big hotel chains are normally very good with dealing with complaints. It wouldn't suprise me if you get a free night in any other Holiday Inn out of it.
     
  20. jamoor

    Sgarrista

    Joined: 22 Jun 2005

    Posts: 8,824

    Location: Nottinghamshire

    You will find that in any hotel pretty much anywhere, the price displayed on the board is 2-4 times as much as they usually charge. Its called the rack rate.