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I need to vent about my experience with an LG monitor.

Discussion in 'Monitors' started by MrRockliffe, 13 Nov 2020.

  1. Scrutinize

    Sgarrista

    Joined: 4 Apr 2003

    Posts: 7,651

    ...
     
    Last edited: 17 Nov 2020
  2. MrRockliffe

    Mobster

    Joined: 14 Apr 2014

    Posts: 3,839

    Location: Sunny Sussex

    Update to this (just more venting):

    Have chased LG this week, told that I will hear in 2-3 working days - I get nothing.

    Have just called Overclockers who informed me they cannot do anything as I don't have the monitor and they won't step in between me and LG.

    Feeling a little frustrated with this - almost at the point of doing a charge back on my credit card :(

    I was really hoping OCUK could do a little more to help, since I was handed over to LG to deal with by them.
     
  3. MrRockliffe

    Mobster

    Joined: 14 Apr 2014

    Posts: 3,839

    Location: Sunny Sussex

    Just rang LG again and they have no recollection of anything going wrong - as far as they were concerned the monitor was delivered successfully back to me :(
     
  4. wolfie138

    Mobster

    Joined: 8 Jun 2013

    Posts: 3,782

    sure your housemate didn't nab it and say it was returned? :-D
     
  5. GravyMonster

    Capodecina

    Joined: 18 Oct 2002

    Posts: 14,399

    Location: The land of milk & beans

    Unreal. Do you still have the tracking information to prove it wasn't?

    In any case this is really terrible customer service on the side of OCUK. The fact they shirked responsibility for it off to the manufacturer is a bit of an eye opener. I thought we were charged above market rates for most components here because when things went wrong, their CS took care of it.
     
  6. Psycho Sonny

    Caporegime

    Joined: 21 Jun 2006

    Posts: 35,917

    You are charged more so their employees can drive Ferraris.

    Profit drives prices not customer service
     
  7. MrRockliffe

    Mobster

    Joined: 14 Apr 2014

    Posts: 3,839

    Location: Sunny Sussex

    Yep, email from DPD with pictures :)
     
  8. Malevolence

    Capodecina

    Joined: 21 Oct 2011

    Posts: 16,024

    That's what I'd do, but aren't you way past the cut off time for a chargeback? Isn't it 120 days from the date of transaction?
     
  9. Psycho Sonny

    Caporegime

    Joined: 21 Jun 2006

    Posts: 35,917

    Write a full log. Provide evidence and ask for it to be escalated to senior management by email if possible.

    Chase it up every 48 hours. Keep on top of them. Good luck.
     
  10. MrRockliffe

    Mobster

    Joined: 14 Apr 2014

    Posts: 3,839

    Location: Sunny Sussex

    Sorry not a charge back, initiate a section 75 claim
     
  11. Rofflay

    Perma Banned

    Joined: 28 Nov 2006

    Posts: 5,758

    Location: N Ireland

    Mastercard told me it was five years, Paypal even less though if you use Paypal checkout it breaks section 75. You have loads of rights chargeback is a last resort though that done in the wrong place could lead to a ban. So always inform them that if there can be no reasoning then section 75 is the only option left.
     
  12. Eurofighter

    Wise Guy

    Joined: 20 Mar 2014

    Posts: 1,949

    My newish LG 27GL850-B broke with back lines down the screen, so I contacted OCUK, they advised to send it back to LG, I did and luckily the service was pretty good, but I know when my Dell monitor broke quite a few years ago they came to pick it up and brought a replacement with them rather than a repair.

    I'm just worried this LG will last until the warranty ends and then break.

    I think it is disgraceful that you can't send a 3 month old monitor back to the shop you bought it from for a replacement.
     
  13. FoxEye

    Caporegime

    Joined: 17 Feb 2006

    Posts: 26,768

    Location: Cornwall

    Dell are awesome in my limited experience and from everything I've ever heard. No quibbles swap outs (which they did for me twice) and free collection from your house.

    What's not to love?

    Otherwise if not buying Dell would have to make sure you were dealing with a retailer that doesn't try to avoid their legal responsibilities. If you can find one. They're all at it these days. "Oh no sir, after 30 days you have to take it up with the manufacturer." Amazing how many people get fobbed off like that.
     
  14. MrRockliffe

    Mobster

    Joined: 14 Apr 2014

    Posts: 3,839

    Location: Sunny Sussex

    I really wish I could get my money back and order the sell equivalent monitor direct from them :(
     
  15. skolem

    Gangster

    Joined: 19 Oct 2002

    Posts: 452

    Very poor customer service from ocuk. It's the kind of thing I expect from a cheap reseller - to just wash their hands and not provide any support to their customer.
    At minimum ocuk should be in the phone to LG to save the OP some legwork and hassle.
     
  16. AtaRo

    Wise Guy

    Joined: 4 Aug 2008

    Posts: 1,925

    Have you try asking the LG rep here for some help.

    LG Rep
     
  17. MrRockliffe

    Mobster

    Joined: 14 Apr 2014

    Posts: 3,839

    Location: Sunny Sussex

    No I haven’t, may be worth a go.

    @Alice Gibbs are able to shed any light on the matter?
     
  18. Psycho Sonny

    Caporegime

    Joined: 21 Jun 2006

    Posts: 35,917

  19. MrRockliffe

    Mobster

    Joined: 14 Apr 2014

    Posts: 3,839

    Location: Sunny Sussex

  20. Flik007

    Gangster

    Joined: 18 Oct 2010

    Posts: 130

    I really hope this all gets sorted dude, just ordered the same monitor my self.