Done this last week through iiyama and seems they outsource it to repairtech. So far, not impressed:
- took them like 3-4 weeks to get back to my ticket raised (I pretty much said it just needs a firmware update)
- DPD picked it up and was next day delivery, so should have arrived on Saturday
- no notification to say it had arrived so I followed up with them on Tuesday there to confirm it did arrive and they said yes and that I'll be notified as soon as it goes to an engineer
Today, still waiting for notification.....
Seems very poor and slow given all they need to do is a firmware update.
Just hope it comes back in the same condition I sent it i.e. very little backlight bleed and no dead/stuck pixels....
I think you've been unlucky unfortunately. I had a pretty positive experience with sending my monitor in for a firmware update. I received an RMA number and courier details within a few days of initial contact, then sent it and it arrived on the Thursday. I had updates through the entire process via email and it was posted back out to me on Friday evening. However I did contact the company separately to confirm I was keeping the same panel (as it was a good one). Maybe that helped.
I had to wait until Monday as I don't recall it being sent by weekend delivery, but I can't fault the service I received.
This was one of the early batches of the monitor though, perhaps they simply had less work at the time, or less covid problems.
To reassure you, my panel arrived in exactly the same condition as I sent it, including the RGB strip stuck to the back for backlighting that I had forgotten to take off before I posted it out.
Correction, I didn't have a notification of them accepting delivery, I just used DPD to see it had been delivered.
What I did get was an email saying it had been received, then 2 minutes later another email saying it was going through "initial diagnostics". So someone picked the box up to start and updated the system. Once things start moving it'll be done quickly.