Ipad Air 2019 won't wake / sleep with case / Keyboard?

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Joined
22 Nov 2002
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450
Location
Liverpool
Hi, I was wondering if anyone can help at all, i bought a case / keyboard on Amazon for my partners new IPAD Air 3, the case i got advertises that is does wake / sleep the IPAD, i also asked others if there works and they responded saying yes.

I emailed the seller and they said it does and will just offer me either a £5 discount or a return if i want.

I was wondering if i may be missing something though, like a setting or an app that might be stopping it from working?

The setting in display and brightness is on for allowing the IPAD to wake / sleep with a cover, so that’s the obvious setting that’s definitely correct.

My partner likes the case and keyboard though so I’m hoping it's just a setting or something similar?

The IPAD only fits one way around in the case so it can't really be that, i assume its hard for them to make these cases with defects as well.

Any ideas please anyone?

The link to the case is:

https://www.amazon.co.uk/gp/product/B07K2ZXB63/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

Thanks

James
 
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