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iPhone has dust under the screen

Discussion in 'Apple Hardware' started by monkeyspank, 16 Apr 2010.

  1. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    That might seem trivial but it's really noticable now the sun is out more. It's not very old, about 6 months. I can tell it wasn't well put together as the chrome surround juts out a bit and the home button is squishy.

    Is that reason enough for a trip to an apple store for a swap?
     
  2. Range

    Hitman

    Joined: 5 Feb 2009

    Posts: 533

    Yeah they will swap it
     
  3. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    Cool, thanks :)

    I have to make a day out of it really as there isn't one nearby.
     
  4. JAMAL

    Soldato

    Joined: 19 Oct 2002

    Posts: 6,967

    Location: Stoke on trent

    Make sure you make a genius appointment, you will be turned down if you just turn up :)
     
  5. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    Will do, thanks!
     
  6. n111ck

    Soldato

    Joined: 31 Jul 2008

    Posts: 5,079

    Location: N/A

    I have the same issue - only noticed today as its a bit brighter out - did they swap yours?
     
  7. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    I haven't been yet mate.
     
  8. n111ck

    Soldato

    Joined: 31 Jul 2008

    Posts: 5,079

    Location: N/A

    I'm booked for Sunday - I'll post back then...
     
  9. EVH

    Don

    Joined: 11 Mar 2004

    Posts: 28,180

    Location: Wales

    I've had multiple replacements for this very issue.

    In fact, they never managed to get me one without dust, so I've got a 3G here that looks like someone was buried under the screen.
     
  10. Kawolski

    Mobster

    Joined: 1 Jul 2008

    Posts: 3,014

    Location: Torbados

    Sorry couldn't help myself. :p

    [​IMG]
     
  11. NightShadow

    Wise Guy

    Joined: 19 Oct 2002

    Posts: 1,925

    Location: Welling/London

    If you are in warranty they will swap out the LCD assembly in minutes. Had mine changed twice, 1st time they gave me a new handset 2nd time just the LCD/glass assembly.
     
  12. Kainz

    Capodecina

    Joined: 15 Dec 2002

    Posts: 22,037

    Location: In a cowfield, London, UK

    What about if you're out of warranty? My JB'd 3G has dust under the screen atm but I keep hearing mixed responses on that. Obviously I'd have to restore the thing before I book an appointment.
     
  13. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    I've also got a crack near the dock connector hole. And the home button doesn't press down properly. The whole thing has been cobbled together terribly. Honestly expected better from an apple product tbh. I'm hoping for a new phone, so I can sell it for lots when I get my 4g :D
     
  14. n111ck

    Soldato

    Joined: 31 Jul 2008

    Posts: 5,079

    Location: N/A

    Took mine today - swapped for new phone and on my way in less than 10 mins - excellent service as usual!!!
     
  15. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    Good to know :)
    I'm going to try and get an appointment next weekend.
     
  16. peter

    Hitman

    Joined: 18 Oct 2002

    Posts: 690

    Location: milton keynes

    no new phone

    but swapped the screen for a new one saturday had to take it back as it had a pink cast second one much better but still does not seem as saturated as the original one . phone just in warranty.
     
  17. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    I got mine swapped too. He said they would put a new screen on, but that wouldn't solve the other issues like squidgy home button and crack on the back. Nice one genius haha
    Battery life seems much better now too, about 150% of the last one. I'm starting to think that my last one was maybe a refurb or something that someone else wasn't happy with.
     
  18. Ryan-3

    Sgarrista

    Joined: 14 Sep 2009

    Posts: 8,813

    Location: Northumberland

    mine has dust under, alot of scratches and a chuck or two missing.

    i'm keeping in for another 9 months or so - until the new ones out - but i can't turn it off, or it takes bout 5minutes to start up :)

    shame the warranty was gone a long time ago :(
     
  19. monkeyspank

    Soldato

    Joined: 26 Dec 2003

    Posts: 6,338

    Location: cambs UK

    I think you're looking at about £140 for apple to change your screen but they can do it there and then
     
  20. Xinn

    Mobster

    Joined: 5 Apr 2006

    Posts: 4,103

    Location: Wakefield

    Took mine apart last night to clean the dust under the screen, warranty was long gone on it anyway and its really easy to take apart.

    Tiniest screws I've ever seen inside it though..