That's not bad for 5 miles tbh, I bet that isnt your line length either.
Yup, BT engineer reckons it won't change much if I was to change providers anyway, and he seemed an honest enough bloke. What was interesting however, and is something I should have started a new thread over is that he says that an easy way to improve your BT service is to sign up to BT Vision which is their tv on demand subscription service, because they alter your contention ratio from 50 down to 25 to ensure you get better delivery of content...hmmm!